topic Re: Old Surname in Email

Old Surname

Anita+Woods — Sun, 12 Feb 2023 13:12:41 GMT

It doesn't matter what I do my emails still show my old name in the recipient's mail box. My account is in my new name, everywhere I have looked it says my new name, I don't know what else to do. I really don't want to change my email address. Can anyone offer any advice, thank you?

Re: Old Surname

caesarome — Sun, 12 Feb 2023 13:24:50 GMT

If you access your emails online here:

https://skyid.sky.com/signin/email/

Then go to Settings > More Settings > Mailboxes > Your email address > Your Name.

If this isn't how you access and send your emails what app or program do you use ?

Re: Old Surname

Anita+Woods — Thu, 16 Feb 2023 21:01:37 GMT

It has my new name in this section but it still shows up as my old name at the recipients end. My name has been changed in all their contacts but a lot just had me down as my first name anyway as we're family/friends and most only have on friend/relative called Anita.

Thanks for trying to help though 😊

Re: Old Surname

caesarome — Thu, 16 Feb 2023 21:52:54 GMT

You didn't answer my question about how you read and send your emails, do you use an app or do you login to the Sky website ?

Re: Old Surname

Anita+Woods — Thu, 16 Feb 2023 22:48:28 GMT

You asked if I didn't use the sky website how did I access them. By not telling you another method I thought it was obvious I used the sky website.

Re: Old Surname

jayach — Thu, 16 Feb 2023 23:34:22 GMT

@Anita+Woods

When you compose an email, is the name you expect shown here:

Re: Old Surname

Anita+Woods — Fri, 17 Feb 2023 21:03:34 GMT

I can't see that part of my emails

Re: Old Surname

caesarome — Fri, 17 Feb 2023 21:34:58 GMT

Do you mean where it says your name in your image ?

Re: Old Surname

AT51 — Tue, 11 Jun 2024 17:46:13 GMT

Hi,

did you ever have any joy with this?

the person I spoke to on the phone at Sky suggested standard answers but I haven't been able to change my maiden name to my surname.

kind regards.

Re: Old Surname

jayach — Tue, 11 Jun 2024 22:04:20 GMT

@AT51

You can change your name via the webmail at Settings - More settings - Mailboxes and select your Sky mailbox.

The setting you need to change is "Your name".