topic Re: Cannot access sky yahoo e-mail in Outlook Android after password reset in Email

Cannot access sky yahoo e-mail in Outlook Android after password reset

barnaby+2502 — Sat, 21 Jan 2023 20:26:17 GMT

Yesterday I updated my Sky password to try and access my TV account on-line.

Having done so my Outlook app on my phone stopped receiving mail. I can still see them on my PC but not the phone which is a Samsung. I tried to delete the e-mail account and reinstall the app but I am getting knowhere.

Every time I go to the log in screen I get a message saying it either will not authenticate or wait for a period of time, typically in excess of 40 mins and this goes around and around!

Re: Cannot access sky yahoo e-mail in Outlook Android after password reset

caesarome — Sat, 21 Jan 2023 20:32:30 GMT

Whe setting it up are you setting it up as a Yahoo email account or as a Other one ?

If other try these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

Don't use your usual password but instead log in here and generate a 16 digit one and use that:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Cannot access sky yahoo e-mail in Outlook Android after password reset

barnaby+2502 — Sat, 21 Jan 2023 20:37:57 GMT

Hi thanks for this I have just tried this and I get a Log In error message.

Re: Cannot access sky yahoo e-mail in Outlook Android after password reset

barnaby+2502 — Sat, 21 Jan 2023 21:44:14 GMT

I have now get the account reinstated on the app but it is not receiving e-mail!

Re: Cannot access sky yahoo e-mail in Outlook Android after password reset

caesarome — Sat, 21 Jan 2023 22:10:59 GMT

What is happening when it goes to receive emails and how did you set it up as Yahoo or Other ?