topic Re: Is anyone having Email problems in Email

Is anyone having Email problems

Jimone80 — Mon, 21 Nov 2022 17:14:17 GMT

Is anyone having problems with there sky email account

Re: Is anyone having Email problems

Mark39 — Mon, 21 Nov 2022 17:20:45 GMT

Not here. Tell us about the problem you're having and how you access your email, thay is, via an app, or by logging in using your browser via sky.com.

Re: Is anyone having Email problems

jewers — Mon, 21 Nov 2022 17:21:52 GMT

Yes, they are not downloading. Had this trouble a couple of weeks ago when there was a Yahoo outage. Things then worked okay but it has been happening again for the last two or three days. According to the 'Is Yahoo down' website, lots of people are reporting problems.

Re: Is anyone having Email problems

Jimone80 — Mon, 21 Nov 2022 18:28:53 GMT

Thanks all for the help , after many attempts it has now let me log in and retrieve my emails 😀👍

Re: Is anyone having Email problems

Mark39 — Mon, 21 Nov 2022 19:49:22 GMT

Glad it's resolved itself @Jimone80 🙂

Re: Is anyone having Email problems

LaurenceCarr — Mon, 21 Nov 2022 20:01:59 GMT

Yes. Getting an account error and also getting an error when trying to log into Yahoo email directly.

Re: Is anyone having Email problems

Pawiter — Tue, 22 Nov 2022 08:00:08 GMT

Hi yes, none of my sky email accounts can be accessed.

General error is
"Login to server imap.tools.sky.com with username failed."

I thought the password was wrong and i changed it and this made no difference one one account.
PC or iphone no difference.

However, via Sky login, Yahoo is working!

regards,

Re: Is anyone having Email problems

Mark39 — Tue, 22 Nov 2022 08:06:49 GMT

@Pawiter wrote:

Hi yes, none of my sky email accounts can be accessed.

General error is
"Login to server imap.tools.sky.com with username failed."

I thought the password was wrong and i changed it and this made no difference one one account.
PC or iphone no difference.

However, via Sky login, Yahoo is working!

Have you tried an app password in place of your normal. Sky password?

Re: Is anyone having Email problems

caesarome — Tue, 22 Nov 2022 09:52:54 GMT

This is where to generate an password to use:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Is anyone having Email problems

Pawiter — Tue, 22 Nov 2022 10:49:50 GMT

Thanks Mark, i had forgotten about that ! have regenerated and were in !! Not sure whether this means they were expired, i didnt get any notice or did i.

Re: Is anyone having Email problems

cbee12 — Tue, 22 Nov 2022 11:04:10 GMT

I am on both my iPhone and my iPad and this is really starting to annoy me. This seems to happen with Sky mail all the time - cannot connect to server!

Re: Is anyone having Email problems

Mark39 — Tue, 22 Nov 2022 11:19:27 GMT

@Pawiter wrote:

Thanks Mark, i had forgotten about that ! have regenerated and were in !! Not sure whether this means they were expired, i didnt get any notice or did i.

I'm not aware that app passwords expire, so I don't know what happened there. Thankfully it's easy enough to generate a new one.

Re: Is anyone having Email problems

Mark39 — Tue, 22 Nov 2022 11:21:09 GMT

@cbee12 wrote:

I am on both my iPhone and my iPad and this is really starting to annoy me. This seems to happen with Sky mail all the time - cannot connect to server!

Tried an app password? I don't think it should be necessary with your devices, but no harm in trying.

Re: Is anyone having Email problems

cbee12 — Tue, 22 Nov 2022 12:45:48 GMT

I'm trying it now but there's no where to input that info on the iPhone and the help video doesn't play in the website.

Re: Is anyone having Email problems

caesarome — Tue, 22 Nov 2022 12:49:52 GMT

When you have generated the password you use it to replace your current one so have you tried looking via Settings > Passwords ?

Re: Is anyone having Email problems

cbee12 — Tue, 22 Nov 2022 12:57:27 GMT

That's not what the instructions say, they say to add it in the Settings, Mail menu. This password is only for access to email not to My Sky account as I have already discovered.

Re: Is anyone having Email problems

cbee12 — Tue, 22 Nov 2022 13:00:31 GMT

The error I am getting consistently on both devices (iPhone and iPad) is Account Error: Yahoo Cannot get mail the connection to the server failed.

The other error I consistently get is when I search for an old message in my inbox it cannot download the message content.

I've just about had it with this. I should just use iCloud or set up an Outlook address.

Re: Is anyone having Email problems

Mark39 — Tue, 22 Nov 2022 13:23:17 GMT

@cbee12 wrote:

That's not what the instructions say, they say to add it in the Settings, Mail menu. This password is only for access to email not to My Sky account as I have already discovered.

Don't worry about the instructions, then. Just replace your Sky password with the generated one in your email app.

Re: Is anyone having Email problems

cbee12 — Tue, 22 Nov 2022 13:40:11 GMT

I seem to have got it working by setting it up as an "other" email account rather than the Yahoo option. Worked on iPad too using the app password. Don't know if that'll sort the download issue or not but it seems to be working for now. Thanks for help.

Re: Is anyone having Email problems

gary2467 — Thu, 24 Nov 2022 14:14:39 GMT

My son is having problems getting into his email account. It's a sky.com email but it won't let him in. He accesses it all the time from his iPhone but has suddenly stopped working. Has tried to get help from sky but no luck. Can anyone help?