topic Re: Sky email has been hacked in Email

Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 12:06:31 GMT

Hi,

My contacts have started getting spurious emails from my sky email account. I have had recent emails saying that sky will be upgrading and email will nolonger work on some of the older email apps. Whether this is true or not , I don't know. I must have clicked on a link in one of these. Any suggestions much appreciated.

Re: Sky email has been hacked

caesarome — Tue, 17 Jan 2023 12:35:58 GMT

The emails you have received are scam ones as no such updates will take place so if you have clicked on any of the links in then then you need to change your password which you can do here:

https://skyid.sky.com/resetpassword/

I would also check that you haven't installed any software that it asked you to do.

Re: Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 12:44:08 GMT

Yes, I have changed my password.

I also not that I can send emails OK, but no incoming mails are being received today.

Re: Sky email has been hacked

caesarome — Tue, 17 Jan 2023 12:47:51 GMT

Have you checked that no filters have been setup to redirect your incoming emails to another address ?

Re: Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 14:02:28 GMT

Thanks. No I haven't . Where can the filters be found & what do they look like?

Re: Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 14:27:06 GMT

I have found filters mentioned in my yahoo mail app, that list my correct email address. I have also noted that the incoming emails are being sent to the deleted box ( a previous poster reported the same problem)

Re: Sky email has been hacked

Mark39 — Tue, 17 Jan 2023 15:08:42 GMT

It's typically what hackers do. No idea what they expect to gain by it, other than just causing mischief.

Re: Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 15:47:31 GMT

Any ideas how to stop the incoming mails being automatically sent tom trash? I don;t see anywhere obvious...

Re: Sky email has been hacked

caesarome — Tue, 17 Jan 2023 15:50:38 GMT

So to be clear there are no filters that have been sent up that shouldn't be there ?

Re: Sky email has been hacked

PHILK8597 — Tue, 17 Jan 2023 16:31:13 GMT

Thanks, after looking more closely I have now found some added filters. Removing these has solved the problem (automatic forwarding to deleted)

Re: Sky email has been hacked

jayach — Tue, 17 Jan 2023 17:45:11 GMT

Do change your password, as they will still have access to your account