topic Unable to Add Sky email address in Email

Unable to Add Sky email address

popacatapetal — Sun, 15 Jan 2023 12:20:10 GMT

On my wifes 's new ipad I am unable to add back her sky.com email address.

When initially setup the email account was not working properly and was unable to download messages and attachments correctly.

As per sky instructions removed the sky account (listed as yahoo) but cannot readd the sky account back in.

In Mail,Accounts ,Add New Account have selected the yahoo option but am taken to the yahoo sign in page .Sign in with sky email address and sky password (as per Sky Instructions) but no Mail Verification is shown just a redirection message which then returns to the signin page again.

No account is being created.

Can someone help out please as I'm currently in the doghouse!

Re: Unable to Add Sky email address

caesarome — Sun, 15 Jan 2023 12:27:16 GMT

Try not selecting Yahoo and using these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You might find you get an error message about your password so if you do login here and generate yourself a 16 digit one and use that instead:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Unable to Add Sky email address

popacatapetal — Sun, 15 Jan 2023 12:50:28 GMT

Thanks for the reply.

I've just picked up on a post from annie64 on Jan 8th with the same problem and your suggested fix.

Will post back when I get this sorted.

Interestingly when I logged in to her account via Skyid the inbox showed 2 messages from Yahoo indicating 2 recent logins to her sky email account.

So the question is why is the account not showing up in apple mail accounts.

ipad is running ios16.

Re: Unable to Add Sky email address

caesarome — Sun, 15 Jan 2023 13:04:47 GMT

@popacatapetal wrote:

So the question is why is the account not showing up in apple mail accounts.

ipad is running ios16.

There are ongoing issues with the default email app on iphones and ipads with Sky email accounts. So something else to try is to make sure your IOS version is up to date.

Re: Unable to Add Sky email address

popacatapetal — Sun, 15 Jan 2023 13:20:54 GMT

All fixed a.

My wife and I may need new glasses.

After setting up the Yahoo account for the third time neither of us noticed the very small "save" button on top right of screen .

All now working correctly incuding downloading messages and attachments.