topic Re: Not receiving mails in Email

Not receiving mails

Soch — Sun, 08 Jan 2023 18:15:16 GMT

My yahoo mail was hacked, I have changed my password as soon as realised. My yahoo account is sending but not receiving e-mails can you assist please

Re: Not receiving mails

caesarome — Sun, 08 Jan 2023 19:22:55 GMT

Have you checked that no filters have been set up on it to direct your emails to a different address, you can do this via Settings > More Settings > Mailboxes > Your Sky email addresses > Filters.

If anything is shown there delete it and save the changes.

Re: Not receiving mails

Soch — Sun, 08 Jan 2023 20:51:34 GMT

Thx for the response can't see to follow this path to find filters? Is this via the sky site.

Re: Not receiving mails

jayach — Sun, 08 Jan 2023 21:18:50 GMT

It's via Sky|Yahoo email, https://skyid.sky.com/signin/email. Go to Settings - More settings - Filters..

Also check the other options in case anything else has been changed.

Re: Not receiving mails

Soch — Sun, 08 Jan 2023 22:23:06 GMT

Thx Jayach, really appreciate the response, I've logged on but I do get the view you get below, I have settings but this does not lead to more settings to access filters (scratches head)

Re: Not receiving mails

caesarome — Sun, 08 Jan 2023 22:27:27 GMT

When you select settings do you not see this:

Re: Not receiving mails

jayach — Mon, 09 Jan 2023 03:08:45 GMT

In case it's not obvious from @caesarome's picture, here it is again:

Re: Not receiving mails

Soch — Mon, 09 Jan 2023 06:35:57 GMT

Thx again no I don't get that page I get this

Re: Not receiving mails

caesarome — Mon, 09 Jan 2023 10:26:31 GMT

What happens if you go back one page on that image you posted ?

Re: Not receiving mails

Soch — Mon, 09 Jan 2023 12:25:51 GMT

Hiya, just goes to my inbox.

really appreciate the help btw 👍

Re: Not receiving mails

caesarome — Mon, 09 Jan 2023 13:09:12 GMT

If you logout and try this link what happens:

https://skyid.sky.com/signin/email/

Do you see settings on the right and if you select that what happens next ?

Re: Not receiving mails

Soch — Mon, 09 Jan 2023 13:27:22 GMT

Same view as screenshot I sent, do you think it's because I'm logging in on IOS?

Re: Not receiving mails

caesarome — Mon, 09 Jan 2023 13:30:04 GMT

It could be, if nobody else can do this I will try via my IOS device later this evening to see what happens.

Re: Not receiving mails

jayach — Mon, 09 Jan 2023 14:33:38 GMT

I don'y have an iOS device, but I suspect it looks different because the browser is in mobile mode. Try seeing if you can find a "desktop" mode.

https://www.browserstack.com/guide/request-desktop-site-on-iphone

Re: Not receiving mails

Soch — Mon, 09 Jan 2023 19:25:30 GMT

I managed to log in on a desktop the view was different and could access more settings filters, there was a filter on which I deleted, hopefully when this synchs it will solve the issue. Will let you know.

thx so so much for all the help you have been awesome 👍

Re: Not receiving mails

caesarome — Mon, 09 Jan 2023 19:41:41 GMT

@caesarome wrote:

It could be, if nobody else can do this I will try via my IOS device later this evening to see what happens.

And to answer this it does load up differently on IOS as More settings isn't present.

Glad you have it sorted @Soch !

Re: Not receiving mails

Soch — Mon, 09 Jan 2023 19:46:15 GMT

It's working e-mails starting to filter through thx again for all the help and support super appreciated 🙏

Re: Not receiving mails

caesarome — Mon, 09 Jan 2023 19:48:23 GMT

If ever you have any issues with Sky email or anything Sky related you know where we are !