topic Re: Failing to download emails from server to iPhone in Email

Failing to download emails from server to iPhone

susiq27 — Wed, 04 Jan 2023 11:28:20 GMT

I am having issues with constant fail to download from server messages to my iPhone. If I log into Yahoo from a browser or of there's no issue....it seems to be my phone that's the problem.
mice deketed the app and reinstalled and I'm running the latest iOS update. It's very frustrating, has anyone else had similar issues?

Re: Failing to download emails from server to iPhone

Mark39 — Wed, 04 Jan 2023 11:35:04 GMT

A quick look through recent posts will find you many from customers having problems with Apple Mail, following a recent IOS update.

Report it to Apple.

Meanwhile, you can still log in reliably via sky.com using your browser.

Re: Failing to download emails from server to iPhone

Gill+P21 — Wed, 04 Jan 2023 12:30:11 GMT

Hi yes I am having the same issue

Re: Failing to download emails from server to iPhone

Gill+P21 — Wed, 04 Jan 2023 12:30:58 GMT

Apologies if I am being stupid how do you report it to Apple ?

Re: Failing to download emails from server to iPhone

caesarome — Wed, 04 Jan 2023 13:07:15 GMT

Contact them via their website ?

Re: Failing to download emails from server to iPhone

Gill+P21 — Wed, 04 Jan 2023 13:09:00 GMT

Thank you

Re: Failing to download emails from server to iPhone

Audrey+ES — Wed, 04 Jan 2023 13:34:09 GMT

Hi, yes I am having exactly the same issue

Re: Failing to download emails from server to iPhone

Mark39 — Wed, 04 Jan 2023 13:41:06 GMT

@Audrey+ES wrote:

Hi, yes I am having exactly the same issue

Same applies, then.

Re: Failing to download emails from server to iPhone

twilight+princess — Wed, 04 Jan 2023 18:25:38 GMT

Until Apple fix the problem then I would recommend using another email client, there's plenty of free ones on the App Store.

Re: Failing to download emails from server to iPhone

Audrey+ES — Sat, 07 Jan 2023 16:19:05 GMT

I reported this direct to Apple who I have to say we're incredibly helpful and it turns out I just had to update to the latest iOS 16.2 and it's solved the problem

so far so good but no issues getting my emails since

Re: Failing to download emails from server to iPhone

Mark39 — Sat, 07 Jan 2023 16:22:25 GMT

@Audrey+ES wrote:

I reported this direct to Apple who I have to say we're incredibly helpful and it turns out I just had to update to the latest iOS 16.2 and it's solved the problem

Thanks for letting us know.

Re: Failing to download emails from server to iPhone

Reds — Tue, 14 Mar 2023 08:43:49 GMT

I'm having same issues , sometimes my emails download and sometimes they don't . Very frustrating. I've deleted yahoo app and changed passwords etc , works for a day but then back to same issues. Also happens on old emails already previously downloaded.

Re: Failing to download emails from server to iPhone

caesarome — Tue, 14 Mar 2023 09:45:43 GMT

@Reds wrote:

Also happens on old emails already previously downloaded.

Are you old emails stored in your inbox online:

https://skyid.sky.com/signin/email/

If so move them to different folders as hopefully doing so should stop this from happening.

Re: Failing to download emails from server to iPhone

Reds — Tue, 14 Mar 2023 10:47:47 GMT

Hi, no they are stored in subfolders , but it happens to new emails too. Sky told me it was yahoo issue as they want everyone to use the Yahoo app ( which is awful ).

Re: Failing to download emails from server to iPhone

Mark39 — Tue, 14 Mar 2023 11:00:05 GMT

@Reds wrote:

Hi, no they are stored in subfolders , but it happens to new emails too. Sky told me it was yahoo issue as they want everyone to use the Yahoo app ( which is awful ).

Did you log in via the link in @caesarome's post?

Re: Failing to download emails from server to iPhone

caesarome — Tue, 14 Mar 2023 11:07:10 GMT

@Reds wrote:

Hi, no they are stored in subfolders

Are they stored in subfolders online or just via the yahoo mail app ?

Re: Failing to download emails from server to iPhone

Gill+P21 — Tue, 14 Mar 2023 13:04:03 GMT

Hi regarding the Yahoo problem I don't use yahoo I use google, is that the same ?

Re: Failing to download emails from server to iPhone

jayach — Tue, 14 Mar 2023 16:12:27 GMT

@Gill+P21

Not sure what you mean. If you are using a Sky email address, that runs on the Yahoo platform, so you will be using Yahoo.

Re: Failing to download emails from server to iPhone

Shed54 — Sat, 01 Apr 2023 17:05:55 GMT

Yes I'm having exactly the same problem. Sometimes it downloads sometimes it dosent. I too have deleted and reinstalled yahoo app. Rang Sky who said it was a problem with Yahoo. Tried to do a live chat with Yahoo but you have to pay a monthly subscription to talk to someone on Live Chat. Have got absolutely no where and still experiencing the problem. Can anyone please help?

Re: Failing to download emails from server to iPhone

jayach — Sat, 01 Apr 2023 17:41:59 GMT

@Shed54

If you are using the Yahoo app, there should be no problem. The Apple Mail app does appear to have a problem at the moment.