topic Re: Problems setting up sky email on apps in Email

Problems setting up sky email on apps

Stukel — Wed, 14 Dec 2022 05:17:50 GMT

I am trying to set up my sky email on my new Samsubg phone.

When I try on either outlook or Gmail apps I keep fetting authentication errors and it says too try again in an hour.

Can anyone help?

Re: Problems setting up sky email on apps

caesarome — Wed, 14 Dec 2022 06:36:47 GMT

Try generating yourself a 16 digit password here and use this instead of your usual password with both of those apps:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Problems setting up sky email on apps

Jpw1960 — Mon, 26 Dec 2022 19:38:44 GMT

Did you mange to resolve? I am getting exactly the same issue setting up my sky account on the Outlook app on my new Samsung S22 ultra phone. All worked perfectly with my Samsung Note 9 phone but this was set up prior to 2 stage authentication. I have 2 stage authentication set up on Oulook on PC for my sky email account.

I know how to generate the password but when trying to register the sky account on the Outlook (Android) app it bombs out before I have chance to enter any password. I then have to wait 1 hour for another attempt but experience the same issues every time.

Re: Problems setting up sky email on apps

jayach — Mon, 26 Dec 2022 23:28:26 GMT

Sky are not using 2FA,

With Outlook on Android there is no need to use a generated password, just use your normal password when authenticating to Yahoo. Make sure Outlook selects the account as Yahoo.

Re: Problems setting up sky email on apps

Jpw1960 — Mon, 26 Dec 2022 23:40:55 GMT

Understood.l and thanksfor replying. However when the Oulook app directs to the Yahoo log-on page, I can enter my username but then before I can enter ANY password it bombs out and states there was an authentication error. I then have to wait 1 hour. Still confused. Any further help gladly received

Re: Problems setting up sky email on apps

jayach — Tue, 27 Dec 2022 00:14:19 GMT

I was adding my email address to a couple of new email apps recently and I had the same. Tried again the next day and it all worked, I suspect the authentication server may have been down.

Try tomorrow.

Re: Problems setting up sky email on apps

jayach — Tue, 27 Dec 2022 00:22:30 GMT

Just tried using Mail app on Windows 10 and it authenticated O.K., so the server must be up.

Try using the Gmail app, that will need to be selected as other and use a generated password.

Re: Problems setting up sky email on apps

llanuviy — Tue, 27 Dec 2022 08:43:42 GMT

Hi, I am having the exact same problem trying to add my sky yahoo mail account to Outlook on my Samsung S22 Ultra

Re: Problems setting up sky email on apps

Jpw1960 — Tue, 27 Dec 2022 09:03:46 GMT

Good to know there's someone else in the same boat! I have the Yahoo App on my phone and that works fine with the Sky e-mail and NO 2 stage authentication. Alos the Outlook App on my new Samsung S22 Ultra works great with my Hotmail Account (i.e. I have added and it is functioning) but as soon as I try to add the Yahoo/Sky account it bombs out before I even have chance to enter the password - and then states I have to wait 1 hour. So it can't be the Outlook App, surely there must be an issue with Outlook App & Yahoo server interoperablity. Sky Community - any clues?

Re: Problems setting up sky email on apps

Mark39 — Tue, 27 Dec 2022 09:35:48 GMT

It's unlikely to be a Sky Yahoo Mail server issue, bearing in mind other apps and operating systems appear to be working normally.

Re: Problems setting up sky email on apps

Carl297 — Wed, 04 Jan 2023 14:19:45 GMT

I'm having the exact same problem. My sky email address, which I have had for years, worked fine on Outlook on my Google Pixel 6 until 2 days ago. Then, it told me I needed to sign in again. I have the same problem of being bombed out before I'm able to even try any sort of password - then have to wait an hour grrrr. I've tried deleting account, uninstalling and re-installiung Outlook. NOTHING works. I started a tech support conversation but get a reply about once every 12 hours. Did anyone find the cause of this? OR better still, a solution?

Re: Problems setting up sky email on apps

Carl297 — Thu, 05 Jan 2023 09:04:41 GMT

UPDATE - I spent HOURS on Sky tech support yesterday. TBH, it feels like they didn't have a clue. One guy said it was a universal problem and they'll let the world know when there is a bug fix. Another said that because the @sky.com domain is no longer suported, authentication on any other app than the Yahoo Mail App has been withdrawn. Are Sky serious about being an ISP??? How can an ISP NOT provide email??

Re: Problems setting up sky email on apps

Carl297 — Thu, 05 Jan 2023 09:07:20 GMT

See my posts below. It seems Sky have decided they're not supporting any other app except the Yahoo app. I have several email accounts for different work roles (self employed and contract in various places) and having all email accounts in a serious app like Outlook rather than noddy app Yahoo is essential for productivity. Come on Sky - you can do better!

Re: Problems setting up sky email on apps

Mark39 — Thu, 05 Jan 2023 09:23:34 GMT

@Carl297 if you can't enter or change your password in the Outlook app it's an app issue and a matter for Microsoft support, not Sky.

Sky Yahoo Mail works fine with Outlook clients - I use Outlook 2019 - other apps like Thunderbird and via the website.

Re: Problems setting up sky email on apps

Stukel — Thu, 05 Jan 2023 09:26:00 GMT

I've gave up

Re: Problems setting up sky email on apps

Jpw1960 — Thu, 05 Jan 2023 09:44:45 GMT

You may be right but what's peculiar about this issue is that for me at least I have Outlook working fine on my PC with Sky/Yahoo email (albeit 2 stage authentication password needed) but the Outlook App on the phone won't work with Sky email on the mobile. Note it only bombs out when the Outlook App takes you to the Yahoo server and after entering Username it bombs I.e.wont let you enter a password. This appears to be a Sky/Yahoo issue rather than Outlook but I'm only a simple User !

Re: Problems setting up sky email on apps

Carl297 — Thu, 05 Jan 2023 11:31:06 GMT

I agree - I have sky email running fine with Outlook on my Windows 11 PC / Office 365 Outlook. I only set that up on a new PC on 2nd Jan using that app password thing online. It's in Outlook for Android on my Google Pixel 6 (which worked fine until Jan 1st) where you just don't even get to the page that gives you the opportunity to enter any kind of password.

Is it an issue for Microsoft / Outlook for Android or Sky/Yahoo. I see lots of scope for each party to say 'not me gov!'. As I say, Sky Tech Support told me yesterday they don't intend to support anything other than the Yahoo Mail app. For me, that's not good enough.

Re: Problems setting up sky email on apps

jayach — Thu, 05 Jan 2023 13:37:14 GMT

@Carl297 wrote:
For me, that's not good enough.

Sky had only ever intended the email to be used via a browser. They added support for apps/clients after many complaints at the beginning, but it is up to us to make it work.

As long as you can access your email on a browser, they will consider their job done.

They no longer provide email addresses, along with other ISPs now, so the email is very much a legacy product.

The problems with authenticating with the Yahoo servers when adding the account is recent, and I have not worked out why it's happening, but you can still add your Sky account, you will just need to add it as "not Yahoo" when it auto detects and use a generated password.

https://www.sky.com/sky-yahoo-mail/manage-apps

You will need the following servers:

imap.tools.sky.com port 993 SSL

smtp.tools.sky.com port 465 SSL.

Good luck.

Re: Problems setting up sky email on apps

Carl297 — Thu, 05 Jan 2023 13:52:59 GMT

@jayach THANK YOU! That simple step of selecting 'not yahoo' at the top of the username did the trick! I entered all the details you gave me yesterday and copied the app / online generated into both the IMAP and STMP Ioutgoiung and incoming?) lines on the manual setup screen for Outlook for Android. It all appears to be working now and is populating with my email histroy etc.

THANKS AGAIN. The question is, why, after hours of tech support with Sky, they didn't say...."select 'Not yahoo and......." 😞

Re: Problems setting up sky email on apps

jayach — Thu, 05 Jan 2023 14:02:04 GMT

@Carl297 wrote:
The question is, why, after hours of tech support with Sky, they didn't say...."select 'Not yahoo and......." 😞

As I said it's a legacy product and the agents appear to no longer be trained to support it.

If you're lucky you may get an "old hand" who still knows what to do, but most haven't a clue.