topic Suspicious email received in Email

Suspicious email received

Trixie1810 — Wed, 04 Jan 2023 21:31:29 GMT

I've had 2 emails this evening suggesting that I have requested to change my password but I haven't, it wasn't me.

What can I do?

Re: Suspicious email received

caesarome — Wed, 04 Jan 2023 22:03:40 GMT

Can you post a screenshot of these emails (blank out any personal details like your name, email address etc) as the chances are they might not be from Sky.

Re: Suspicious email received

Trixie1810 — Wed, 04 Jan 2023 22:50:30 GMT

Re: Suspicious email received

caesarome — Wed, 04 Jan 2023 23:07:39 GMT

I have just checked back when I changed my password and the email I received was identical to that one so it is from Sky. As you didn't request the email as it says somebody somewhere has probably made a mistake in entering their details. Your account is safe as you have then email and not them and as it says the reset link in it expires after a few hours.

Re: Suspicious email received

Trixie1810 — Wed, 04 Jan 2023 23:22:28 GMT

Thank you.

I changed it anyway just to be safe but I didn't click on the link, I did it directly via the website.

Re: Suspicious email received

Sarahk71 — Sat, 01 Feb 2025 12:52:17 GMT

I've just received an email saying the same ? I haven't requested a password change either ?

Re: Suspicious email received

caesarome — Sat, 01 Feb 2025 13:12:24 GMT

It is difficult to say what you have received without seeing it but if you didn't request to change your password then just delete it and don't access any of the links in it.