topic Re: Sky/yahoo email issues in Email

Sky/yahoo email issues

Susie+Seaman — Wed, 04 Jan 2023 17:01:42 GMT

Email dropping out problems with "Cannot get mail - the connection to the server failed" only appears to happen when I am home and so must relate to sky problem. When I am out it doesn't happen !!

Re: Sky/yahoo email issues

Mark39 — Wed, 04 Jan 2023 17:07:33 GMT

Wifi at home and mobile data elsewhere? Which email app are you using?

Re: Sky/yahoo email issues

caesarome — Wed, 04 Jan 2023 17:07:54 GMT

Is this happening on an iphone via the apple email app on it, f not how do you access your emails ?

Re: Sky/yahoo email issues

Susie+Seaman — Wed, 04 Jan 2023 20:03:45 GMT

Yes via iPhone 13 mini and iPad

Re: Sky/yahoo email issues

caesarome — Wed, 04 Jan 2023 20:10:49 GMT

There are ongoing issues with the email app and Sky Yahoo email accounts, Apple are aware and are investigating. Until this has been fixed you will have to access your emails via an alternative method like logging into the Sky website or downloading and using the Outlook or Yahoo email apps and using either of these instead.

Re: Sky/yahoo email issues.

Gezza+LC — Sun, 23 Apr 2023 13:06:41 GMT

Its nearly May 23 and still getting issues with connection to server using Mail on Mac & IOS

Is there any fix yet? as somedays its ok and some days its not! Very Frustrating!

Re: Sky/yahoo email issues.

Mark39 — Sun, 23 Apr 2023 13:18:52 GMT

@Gezza+LC wrote:

Its nearly May 23 and still getting issues with connection to server using Mail on Mac & IOS

Is there any fix yet? as somedays its ok and some days its not! Very Frustrating!

Have you spoken to Apple?

Re: Sky/yahoo email issues.

jayach — Sun, 23 Apr 2023 13:29:36 GMT

There is absolutely no problem here, using Android and Microsoft products.

Re: Sky/yahoo email issues.

Mark39 — Sun, 23 Apr 2023 13:42:25 GMT

@jayach wrote:

There is absolutely no problem here, using Android and Microsoft products.

Nor here.

Re: Sky/yahoo email issues.

Effers — Wed, 26 Apr 2023 14:32:01 GMT

Having much the same problem.
Using Apple Mail (Version16.0) on my Macbook Air yesterday it was working today it doesn't.
Tried to use an "app password" (https://www.sky.com/sky-yahoo-mail/manage-apps?client=email) but that has not worked despite trying sevreal times.
I can get mail through the web browser but via Apple Mail it just won't recognise my password (neither my original nor the "app generated one".
Can still get mail through my ihone using the Mail app.
Why is Yahoo making this so damn difficult ?

Re: Sky/yahoo email issues.

Mark39 — Wed, 26 Apr 2023 14:33:51 GMT

@Effers have a read through the thread. It's an Apple Mail issue.

Re: Sky/yahoo email issues.

Effers — Wed, 26 Apr 2023 14:41:41 GMT

@Mark39 Well Apple Mail seems to be working on my ipad, my phone and my desktop computer but not on my laptop.

Re: Sky/yahoo email issues.

Mark39 — Wed, 26 Apr 2023 14:46:54 GMT

@Effers wrote:

@Mark39 Well Apple Mail seems to be working on my ipad, my phone and my desktop computer but not on my laptop.

Sky Yahoo Mail works fine using a browser, and there are no problems with using various mails apps on Android devices. It's only Apple Mail which produces intermittent results. Elsewhere, Apple Mail have confirmed that they're aware of the issue.

Re: Sky/yahoo email issues.

jayach — Wed, 26 Apr 2023 18:06:46 GMT

@Effers

If you are having password problems, yours is not the usual Apple, that causes server errors.

If the generated password isn't working I would suggest re- adding the Sky account to the app, making sure it is recognised as a yahoo account. It shouldn't need a generated password that way.

Re: Sky/yahoo email issues

Alan16 — Thu, 14 Sep 2023 15:43:16 GMT

Hi. I am using an IPhone 14 and an IPad Pro for reading emails and for the last few months I've been having the same problem with "connection failure Yahoo server" on both. The problem was intermittent but recently its happening more than 50% of the time.

Any ideas please.

Re: Sky/yahoo email issues

caesarome — Thu, 14 Sep 2023 15:59:21 GMT

You could try setting the account up again using these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Sky/yahoo email issues

Mark39 — Thu, 14 Sep 2023 16:00:51 GMT

@Alan16 wrote:

Hi. I am using an IPhone 14 and an IPad Pro for reading emails and for the last few months I've been having the same problem with "connection failure Yahoo server" on both. The problem was intermittent but recently its happening more than 50% of the time.

Any ideas please.

I suspect it's the previously reported intermittent Apple problem which is the cause. Awaiting a solution from Apple.

Re: Sky/yahoo email issues

twilight+princess — Thu, 14 Sep 2023 16:33:10 GMT

Did you choose to set up automatically by selecting Yahoo option, then entering your Sky email & password or by selecting Other & entering the details manually?

Re: Sky/yahoo email issues

Kat58 — Sat, 16 Sep 2023 16:34:58 GMT

I have to switch my mobile on and off again constantly to get any of my emails from any of my accounts! Only experienced this problem since moving to SKY!

Re: Sky/yahoo email issues

Mark39 — Sat, 16 Sep 2023 16:39:00 GMT

@Kat58 wrote:

I have to switch my mobile on and off again constantly to get any of my emails from any of my accounts! Only experienced this problem since moving to SKY!

If you're using Apple Mail it's most likely for the same reason posted here previously. If you're not, tell us more about the problem you're having and we'll try to help.