topic Re: cant receive or send emails? in Email

cant receive or send emails?

billxx — Tue, 27 Dec 2022 16:46:49 GMT

Account holder with Sky is sending and receiving emails ok. Second linked different email address which is with Sky is unable to send or receive any emails at all?

Re: cant receive or send emails?

Mark39 — Tue, 27 Dec 2022 16:49:04 GMT

@billxx wrote:

Account holder with Sky is sending and receiving emails ok. Second linked different email address which is with Sky is unable to send or receive any emails at all?

Using a browser via sky.com? Or using an app or client?

Re: cant receive or send emails?

caesarome — Tue, 27 Dec 2022 17:52:03 GMT

And what is happening, do you see an error message and if you do what does it say ?

Re: cant receive or send emails?

billxx — Wed, 28 Dec 2022 11:26:45 GMT

Thank you for your replies. We are using main sky/yahoo mail account. The response we are getting is 'they can't find username password'. We tried to change password but realised they would not be able to send an email anyway. We will try and phone them today. Thanks for your help. Much appreciated.

Re: cant receive or send emails?

jayach — Wed, 28 Dec 2022 16:27:44 GMT

A password reset email doesn't go to your Sky email address.

It sounds like you are using an app/client to access your email, so try using a generated password.instead of your usual Sky password,

https://www.sky.com/sky-yahoo-mail/manage-apps

Problems accessing Sky Yahoo Mail | Sky Help | Sky.com