topic Re: All emails going to unread folder in Email

All emails going to unread folder

bachgol — Tue, 06 Dec 2022 18:39:52 GMT

All my emails are going into to my unread folder instead of inbox.

The advice available states this is due to a filter in my settings.

I'm told to go into my settings anr delete the filter, however

there are no filters showing in my settings.

Re: All emails going to unread folder

jayach — Tue, 06 Dec 2022 19:15:10 GMT

I suspect you are trying to do this on a phone. It is best to use a browser on a PC/laptop.

It is under Settings - More settings - Filters.

If there are any set, your account has probably been compromised, so change your password.

https://skyid.sky.com/resetpassword/email

Edit, ignore that you said unread not deleted. See new reply.

Re: All emails going to unread folder

jayach — Tue, 06 Dec 2022 19:18:59 GMT

If you have an unread folder, you are obviously using an app or client. What is it?

Unread will be where the emails are before you read them. It is not so much a folder (although that is how it may appear) but more of a flag.

Re: All emails going to unread folder

bachgol — Tue, 06 Dec 2022 19:56:03 GMT

i do use a mobile phone app to acces my emails as well as a laptop, the same occurs on both, I will try changing my password as suggested

Re: All emails going to unread folder

bachgol — Tue, 06 Dec 2022 20:05:59 GMT

Changed password, and same occurs, 'yahoo mail' app being used on my mobile - also deleted that and reinstated it - still the same

Re: All emails going to unread folder

jayach — Tue, 06 Dec 2022 22:46:04 GMT

As I said earlier unread isn't a folder, it's just a view of (as the name says) emails you haven't read yet.

The emails appear there first because they are new and unread.

There should also be an inbox, which is where they actually are., it not an either thing they will appear to be in both.

How do you view your emails on the laptop.

Has it not always worked like this, or has something changed?

Re: All emails going to unread folder

bachgol — Wed, 07 Dec 2022 09:17:48 GMT

Something has changed, and not knowingly

on my part. Previously every unread email

went into my inbox. It's not a huge inconvenience

to access any email via unread, instead of inbox,

however I have an app on my mobile which sends

me a notification when I receive an email, which

I'm not getting as they're not going in to my inbox,

which has resulted in me not being made aware of important

emails until I remember to check the unread folder

Re: All emails going to unread folder

bachgol — Thu, 08 Dec 2022 13:26:23 GMT

I haven't changed anything.

Yes I do have an inbox, but nothing goes in there.

Previously they all did.

A further issue is that if I read an email in unread it immediately

gets deleted and I can't access again

Re: All emails going to unread folder

Mark39 — Thu, 08 Dec 2022 13:34:41 GMT

So what happens when you access your email account using your browser via sky.com?

Re: All emails going to unread folder

jayach — Thu, 08 Dec 2022 15:04:31 GMT

@bachgol wrote:
A further issue is that if I read an email in unread it immediately
gets deleted and I can't access again

That's because if you've read it, it's no longer unread.

It's hard to be sure just what you are seeing, could you post a picture, obviously obscuring any personal information.

And do answer @Mark39's query.

Re: All emails going to unread folder

bachgol — Thu, 08 Dec 2022 18:32:14 GMT

Thanks. A photo of what? Not sure how that would help

Re: All emails going to unread folder

jayach — Thu, 08 Dec 2022 19:01:32 GMT

I still can't understand how you have emails in the unread folder, but they are not in the inbox so I thought if we could see the makup of your folders it would help. More me thinking out loud.

This what you should see if you log in on-line, what do you see there?

The number alongside the inbox is how many unread emails are in there. They should be the same as in the unread folder, read email show as faint in the inbox.

Have you tried online? https://skyid.sky.com/resetpassword/email

Try in more than one browser if possible.

Re: All emails going to unread folder

bachgol — Mon, 12 Dec 2022 17:36:21 GMT

Exactly the same

Re: All emails going to unread folder

Mark39 — Mon, 12 Dec 2022 19:50:00 GMT

@bachgol wrote:

Exactly the same

What do you mean? Are there emails in your Unread folder that don't appear in your Inbox?

Re: All emails going to unread folder

bachgol — Wed, 14 Dec 2022 19:10:20 GMT

Yes everynew email goes into unread and not the inbox

Re: All emails going to unread folder

Mark39 — Wed, 14 Dec 2022 19:48:37 GMT

I'm baffled then, I'm afraid. It's something I've never seen reported before. I can only assume it's a Yahoo glitch of some kind.

Re: All emails going to unread folder

jayach — Wed, 14 Dec 2022 19:56:41 GMT

@bachgol

What you are describing is basically impossible. Unread isn't a folder, it is a way of seeing the unread emails that are stored elsewhere.

If you try to move an email into the unread "folder" it isn't possible.

If you can see the emails in unread, they must be in another folder.

I know you appear to be seeing something different, but it makes no sense.

I suspect your account has been compromised, and a filter has been setup that is moving them elsewhere.

Check under Settings - More Settings - Filters and see if any have been set up.

If there is are, then change your password immediately. https://skyid.sky.com/resetpassword/email

Re: All emails going to unread folder

AJAMBERS — Mon, 24 Apr 2023 22:56:06 GMT

Did you ever resolve this issue as the same is happening to my Fathers emails, he account I think was hacked so had to ring Sky to unlock, spoke to someone to unlock his sky account and everything worked until today. Emails not working, deleted mail account and error occured then tried setting up new email, had issues then eventually worked but no emails have come through at all. Logged in yahoo mail and all unread messages are not showing in the 'inbox' but are in 'unread'. I am at a loss now

Re: All emails going to unread folder

jayach — Mon, 24 Apr 2023 23:26:45 GMT

I suspect when the account was compromised (I don't like to say hacked as the scammers are not that capable) a filter has been setup directing the emails to another folder,

Firstly, if you haven't changed the password since the account was unlocked, do that first.

https://skyid.sky.com/resetpassword/email

Then, logged into Sky|Yahoo mail (preferably on a desktop browser, not a mobile) go to Settings - More settings - Filters and remove any you find there.

Also check under Settings - More settings - Mailboxes, select your Sky mailbox and check the Reply-to address hasn't been changed.

Those are the changes the scammers usually make, so after that it should be O.K.

Re: All emails going to unread folder

AJAMBERS — Tue, 25 Apr 2023 02:14:06 GMT

I have checked the filters and there were a couple which I deleted. Will check the other settings next. Thank you for your help.