topic Re: Can’t connect to server in Email

Can’t connect to server

Gemma1806 — Fri, 18 Nov 2022 18:42:29 GMT

For the last few weeks I've had issues with my emails. I use the Apple Mail client and I'm getting a regular message saying it can't connect to the server. It's the same across all my devices. I can, however, log in to Yahoo in a web browser and get them that way. Not ideal as I have multiple email addresses and I want them managed together. Anyone else had the same issue and know how to resolve it?

Re: Can’t connect to server

caesarome — Fri, 18 Nov 2022 19:22:55 GMT

It might be your server settings are wrong as they should be these:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

Or perhaps you need to use a generated password instead (you don't use this when logging in via a web browser):

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Can’t connect to server

jewers — Fri, 18 Nov 2022 21:06:14 GMT

@Gemma1806 I have been having exactly the same problem intermittently over the last couple of weeks. Things then improved but I have not been able to access my emails on any of my Apple devices today and devices keep saying that cannot connect to server but I can use the Sky.com website to access them. Saw from the 'is Yahoo down' website that there are problems with Yahoo mail in the UK today. I am just waiting to see if it improves but please let me know if you find a solution.

Re: Can’t connect to server

Cynefin1 — Sat, 19 Nov 2022 00:05:48 GMT

I had the same problem. My helpful techie nephew changed the SIM card to a 3 pay as you go and it works perfectly. Will do until I get a new SIM card from sky.

Re: Can’t connect to server

Nic+B2530 — Sun, 20 Nov 2022 08:25:58 GMT

I'm having the same issue and it's got worse since the latest update to iOS 16.
I've tried all the fixes and checked the account details but still nothing works. It started with messages not being downloaded from the server, now it's just cannot connect to server. I even tried asking Yahoo if they had a problem but they just pass you straight onto Sky.

Re: Can’t connect to server

MelanieJB — Sun, 20 Nov 2022 11:00:25 GMT

Past couple of days I'm having intermittent issues with yahoo Mail saying cannot connect to server. This is on my iPhone and iPad both running latest software. Is this an issue with sky or Yahoo ? Does anyone have the same issues

Re: Can’t connect to server

Mark39 — Sun, 20 Nov 2022 11:05:38 GMT

@MelanieJB wrote:

Past couple of days I'm having intermittent issues with yahoo Mail saying cannot connect to server. This is on my iPhone and iPad both running latest software. Is this an issue with sky or Yahoo ? Does anyone have the same issues

No issue here on Android or desktop, so doesn't look like a Sky or Yahoo issue.

Re: Can’t connect to server

MelanieJB — Sun, 20 Nov 2022 11:10:27 GMT

Thanks for replying,It's working at the moment but it's definitely intermittent service. I've just had a look through other threads and I see a few others have had the same issue with yahoo mail over past few days. Maybe it is a Apple compatibility thing .

Re: Can’t connect to server

H.Dollin — Tue, 22 Nov 2022 14:47:46 GMT

I have been having issues the last couple of days Mail app on my iPhone not connecting to server, can access through dy website but not ideal anyone got any helpful tips please?

Re: Can’t connect to server

chrissyb1 — Wed, 23 Nov 2022 15:00:07 GMT

I have the same problem on iPad and iPhone. Have spent 2 hours in Apple shop today and they are adamant it is a sky / yahoo issue. Their solution is to use the yahoo app for mail which is frustrating as I have multiple email addresses that I want to view in one place and the yahoo app won't let me add my apple email!

Re: Can’t connect to server

MelanieJB — Wed, 23 Nov 2022 15:30:09 GMT

It's ridiculous, it happening on and off on a daily basis . It must be a yahoo/sky issue as the mail app retrieves other email accounts consistently just not yahoo, sometimes it works fine then soon after 'cannot download from server'

Re: Can’t connect to server

jewers — Thu, 24 Nov 2022 08:39:25 GMT

@chrissyb1 I was going to try to get to the Apple Store this week as so frustrated with Sky/Yahoo. Do you know if emails work okay with the Yahoo app? I don't want to close my Yahoo email account on the Apple mail app before trying the yahoo app in case I cannot get back into it. At the moment I am having to go to sky.com which is a real pain. Any advice much appreciated.

Re: Can’t connect to server

CJ2015 — Thu, 24 Nov 2022 12:44:39 GMT

Same here been intermittent for me since downloading latest iPhone upgrade. One minute emails pop into my Inbox and an hour later I get 'yahoo error cannot connect to server' - pain as then I have to go to Sky.com. When it's working I occasionally get an email without the content. Even happened trying to retrieve theatre tickets I'd saved in a folder. Totally unreliable service from Sky and Yahoo.

Re: Can’t connect to server

Mark39 — Thu, 24 Nov 2022 13:17:11 GMT

@CJ2015 wrote:

Same here been intermittent for me since downloading latest iPhone upgrade. One minute emails pop into my Inbox and an hour later I get 'yahoo error cannot connect to server' - pain as then I have to go to Sky.com. When it's working I occasionally get an email without the content. Even happened trying to retrieve theatre tickets I'd saved in a folder. Totally unreliable service from Sky and Yahoo.

Since it appears to be affecting iOS devices, it looks more like an issue created by Apple. Still works perfectly ok on my android devices and Windows desktop. However, given Yahoo's history of outages and security issues, it's still worth considering moving to a new provider, ideally not one linked to an ISP.

Re: Can’t connect to server

jayach — Thu, 24 Nov 2022 15:42:14 GMT

@jewers wrote:
@chrissyb1 I was going to try to get to the Apple Store this week as so frustrated with Sky/Yahoo. Do you know if emails work okay with the Yahoo app? I

It certainly should work in the Yahoo app, it should also work in the Outlook app.

Re: Can’t connect to server

Gemma1806 — Thu, 24 Nov 2022 15:45:08 GMT

Yes they work fine in the Yahoo app which suggests it's a compatibility issue with Apple and Yahoo. About time it got sorted out!! It was fine until the latest update and it's been awful since.

Re: Can’t connect to server

P1. — Thu, 24 Nov 2022 21:26:57 GMT

I'm having the exact same problems as previously discussed on both my iPad and iPhone 13 and it's worse since I updated my phone to IOS16 a couple of days ago.
There is a problem for sure and all involved seem to be denying any knowledge of it and blaming each other.

I don't know what the problem is but it needs a resolution NOW!

Re: Can’t connect to server

caesarome — Thu, 24 Nov 2022 21:38:50 GMT

Not a fix but if you are having issues then there are other ways you can access your emails, the Yahoo email app, the Outlook app or by logging into the Sky website that you could use until this is fixed.

Re: Can’t connect to server

P1. — Fri, 25 Nov 2022 09:07:06 GMT

Hi, many thanks for your input.

I have already installed the yahoo mail app on both devices and it works fine and importantly it does update as it should.

There are a few things that are confusing me about this problem. I originally thought it was a yahoo issue as over the years I've had so many problems with the service, and on a number of occasions my sent mails have been deleted by Yahoo causing me to lose hundreds of important email documents!👎🏻 However, I'm now considering it to be related to an apple issue. I first thought it was the IOS16 update which was installed on my iPhone around the time my problems started BUT, my iPad is still on IOS15.7.1 so this doesn't seem to fit?

Added to this is the fact that the yahoo app works fine on both devices is pointing me towards the apple mail app!?

The problem seems to be so intermittent, working one day and not the next and sometimes when I try to refresh mails on my iPad and it fails saying "cannot connect to server" it says it was last updated on 9-11-22 when it's clearly updated after that date even though it's hit and miss when it does update.

My wife is also on the apple iPhone/iPad combination but she has yet to update either to IOS16 but she is also having similar problems but to a lesser extent.

I would be comfortable using the yahoo app as a temporary measure until a fix is found but all parties involved must know a problem exists and let's face it, it's not the first time this has happened, however, no one seems to be accepting the problem or proposing a fix for it and in the meantime we, the paying customers are left feeling very unsupported.

Im losing faith rapidly in both apple and yahoo and it's only a matter of time before we throw the towel in the ring and move onto a more reliable system, should such a system exist!

Re: Can’t connect to server

jewers — Fri, 25 Nov 2022 11:18:31 GMT

@P1. @I think you are right, I too am beginning to think it might be an Apple problem. I have a page for Apple feedback and I am going to let them know about this. They may probably already know but it will do no harm. Can I ask what might be an ignorant question? It is okay to instal the Yahoo email app and also leave Yahoo email running in the Apple mail app or will I have to delete it from the Apple Mail app first? Your help is much appreciated.