topic Re: Access to email account in Email

Access to email account

SteveBundy — Fri, 02 Dec 2022 10:52:02 GMT

I have received emails re access to my email account. Is it a scam??

We wrote to you earlier in the year as we noticed that you may be accessing your Sky.com email on your mobile, tablet or other device using an out-of-date version of an email application such as Apple Mail, Outlook or Windows Live Mail.

Out-of-date versions of these email applications will soon no longer be supported by Sky.com. This is to make sure you have a better and more consistent experience with your Sky.com emails.

You will need to make some quick updates so you can continue to access your mailbox.

If you do nothing, you may no longer be able to access your Sky.com email via your preferred email application.

Re: Access to email account

Mark39 — Fri, 02 Dec 2022 11:02:45 GMT

Hard to be sure, but as the email contains no links which might be fraudulent, possibly not. Which version of which app are you using to access your emails?

It's quite correct that for some apps you do need to take action to continue to use them, namely use an app password in place of your existing Sky password.

This article explains: https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix/problems-accessing-sky-yahoo-mail/articles/problems-accessing-sky-yahoo-mail

Re: Access to email account

caesarome — Fri, 02 Dec 2022 11:55:30 GMT

@SteveBundy wrote:

You will need to make some quick updates so you can continue to access your mailbox.

What does it say it wants you to do as it might want you to generate a 16 digit password for those apps you use and use that instead of your usual password as per this page:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Access to email account

jayach — Fri, 02 Dec 2022 17:59:55 GMT

That does sound like the emails they were sending out in 2020/21, recording the authentication changes that occurred around then.

They contained no links (thank goodness) but ended with:

To verify this email and find instructions of how to update your apps, please visit sky.com/help , click on the section titled 'Sky Yahoo Mail' and follow the link to 'Updating my email app'. We are still prioritising calls from our vulnerable customers so please use our online help pages to guide you through making these updates

So, it sounds genuine, but why you have only just got it is strange.