topic Re: Why do I keep sending follow up emails in Email

Why do I keep sending follow up emails

Vivienne51 — Mon, 28 Nov 2022 16:17:36 GMT

I have a question about follow up emails

in the last couple of days I have apparently sent 3 follow up emails to 3 different accounts. I didn't want this to happen and I cannot find where on my account I can stop this

any help gratefully received

Re: Why do I keep sending follow up emails

caesarome — Mon, 28 Nov 2022 16:21:29 GMT

I think we need more details on what these follow up emails contain, are they the same as you sent previously for example ?

Re: Why do I keep sending follow up emails

Vivienne51 — Mon, 28 Nov 2022 16:49:57 GMT

Hi yes they are exactly the same email, I get notifications saying I have sent a follow up email because there hasn't been an answer to the first

Re: Why do I keep sending follow up emails

Mark39 — Mon, 28 Nov 2022 17:02:22 GMT

@Vivienne51 wrote:

Hi yes they are exactly the same email, I get notifications saying I have sent a follow up email because there hasn't been an answer to the first

It sounds like something the email app or client you're using is doing. Check the app's settings.

You could confirm that it's the app by logging in to your email account via Sky.com, sending a message from there, and checking that no follow up is subsequently sent.

Re: Why do I keep sending follow up emails

caesarome — Mon, 28 Nov 2022 17:13:25 GMT

How do you read and send emails @Vivienne51 , do you use an app, if so which one or do you go to the Sky website and login to your account this way ?