topic Re: Account error in Email

Account error

kath1234 — Wed, 23 Nov 2022 18:15:11 GMT

I don't seem to be able to get my sky emails. I have "an account error" message.

My gmail account is fine.

I am expecting an important email but not able to receive it.

I have updated my iPhone and iPad, still no sky emails!!!
Any ideas?
Thanks

Kath

Re: Account error

jayach — Wed, 23 Nov 2022 18:36:10 GMT

Can you see your emails here:

https://skyid.sky.com/signin/email

Does the error message give a phone number to ring?

Re: Account error

kath1234 — Wed, 23 Nov 2022 19:02:00 GMT

No message, and using the link you sent I have not had an email since 14.04.

My husband gets the same message..

Thanks

Re: Account error

caesarome — Wed, 23 Nov 2022 19:27:08 GMT

So to be clear, via that link you can get logged in ?

Re: Account error

kath1234 — Wed, 23 Nov 2022 20:04:00 GMT

No, and I couldn't reply to you until now.

Thanks

Re: Account error

caesarome — Wed, 23 Nov 2022 20:05:32 GMT

What message do you get when trying to access it ?

Re: Account error

kath1234 — Wed, 23 Nov 2022 20:07:10 GMT

Sorry, unable to complete the action you requested. All in red.

Re: Account error

twilight+princess — Wed, 23 Nov 2022 20:11:58 GMT

Same for me on iPhone - just gives account error message. In my case Yahoo is also affected so maybe it's on their end.

Re: Account error

kath1234 — Wed, 23 Nov 2022 20:12:25 GMT

Sorry, unable to complete the action you requested. All in red.

At the bottom of my emails it says

"Account error Yahoo"

Also another message that says "can't connect to server".

Thanks

Re: Account error

caesarome — Wed, 23 Nov 2022 20:12:35 GMT

Try logging out of this forum and then try to login to the link again.

Re: Account error

jayach — Thu, 24 Nov 2022 15:23:29 GMT

@kath1234 wrote:
My husband gets the same message..

Are you saying he has a different Sky email address and it has the same problem when he tries to access it here: https://skyid.sky.com/signin/email ?

Re: Account error

kath1234 — Thu, 24 Nov 2022 15:35:47 GMT

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.

Re: Account error

caesarome — Thu, 24 Nov 2022 16:21:25 GMT

@kath1234 wrote:

who said my router was in the wrong place,

I have no idea why they said that but whatever the issue is here as long as you have a working internet connect the location of your router has nothing to do with this.

Re: Account error

Mark39 — Thu, 24 Nov 2022 16:32:27 GMT

@kath1234 wrote:

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.

I agree with @caesarome . Nothing to do with how your router is positioned.

Can you confirm whether or not your husband can log in and see,his emails ok via the link @jayach posted? I'm guessing that's not how he usually acesses his email, but it may highlight where the problem lies.

Re: Account error

kath1234 — Fri, 25 Nov 2022 16:59:19 GMT

Moved the hub, same problem. Been onto Sky again. This time told to use Apple mail.

Re: Account error

Mark39 — Fri, 25 Nov 2022 17:03:40 GMT

@kath1234 hard to know what more we can do when you ignore our attempts to help you.

Re: Account error

caesarome — Fri, 25 Nov 2022 17:13:39 GMT

@jayach wrote:

Are you saying he has a different Sky email address and it has the same problem when he tries to access it here: https://skyid.sky.com/signin/email ?

Re: Account error

kath1234 — Fri, 25 Nov 2022 18:18:05 GMT

Yes

Re: Account error

Mark39 — Fri, 25 Nov 2022 19:46:30 GMT

@kath1234 wrote:

Yes

Can you post a screenshot showing the error message displayed when your husband logs in via the link provided earlier?

Re: Account error

kath1234 — Fri, 25 Nov 2022 20:37:53 GMT

This is how we usually go into emails on our iPhones and iPad. Hope this makes sense. Link worked but never got in any other way than as per my screenshot.