topic No emails in or out in Email

No emails in or out

Picture+breaking — Wed, 02 Nov 2022 23:25:36 GMT

My email on sky was hacked but having changed my password I now can't get or send anything. Sky says that it's a problem with Yahoo but Yahoo seems Ok. What's going on?

Re: No emails in or out

jayach — Thu, 03 Nov 2022 01:11:01 GMT

If you are using an app to access your emails, changing your password would have triggered your account to require a generated password. (if it didn''t require it before)

https://www.sky.com/sky-yahoo-mail/manage-apps

Are to able to access and send emails here:

https://skyid.sky.com/signin/email

Re: No emails in or out

jewers — Thu, 03 Nov 2022 07:33:03 GMT

Having problems with Sky Yahoo email as well. There was a Yahoo outage yesterday. Not knowing this, I rang Sky when my emails would not load using mail app on all of my Apple devices. Sky talked me through changing my password as they had had this problem all day and this would correct my emails. Did this and emails loaded but things are not working properly. Cannot receive any emails and get message saying error, cannot connect to server. Strangely, if I try to send one to my other email address, it sometimes works. I can see all my folders within Sky Yahoo mail but the message of error, cannot connect to server keeps appearing. Sky did say that it was the fault of the Yahoo servers but did not mention a generated password. Any help would be very much appreciated.

Re: No emails in or out

jewers — Thu, 03 Nov 2022 08:03:20 GMT

Forgot to mention that able to access emails via Sky.com

Re: No emails in or out

Mark39 — Thu, 03 Nov 2022 08:39:00 GMT

@jewers try using an app password, as @jayach posted. If Sky Yahoo Mail is working normally via sky.com it looks like it's solely an app issue.