topic Re: Cannot access Emails in Email

Cannot access Emails

Loucas28 — Tue, 01 Nov 2022 15:11:54 GMT

Is anyone else not able to read their emails or even login? It keeps saying there is an issue with my account.

Re: Cannot access Emails

Mark39 — Tue, 01 Nov 2022 15:14:05 GMT

What exactly does the error message say?

Re: Cannot access Emails

caesarome — Tue, 01 Nov 2022 15:51:06 GMT

Is it asking you to call Sky then this is what you might need to do to regain access to your account.

Re: Cannot access Emails

jane50 — Tue, 01 Nov 2022 16:30:06 GMT

I have been using the same emails since moving house with no problem, but they just went off, and lost all the emails that I would need to save.

Is there a reason why I cannot sign back in, as was signed in 20 minutes ago

Re: Cannot access Emails

Mark39 — Tue, 01 Nov 2022 16:45:01 GMT

@jane50 wrote:

I have been using the same emails since moving house with no problem, but they just went off, and lost all the emails that I would need to save.

Is there a reason why I cannot sign back in, as was signed in 20 minutes ago

What happens when you try to log in? Error message?

Re: Cannot access Emails

Gordon+Bourne — Tue, 01 Nov 2022 16:49:30 GMT

I have ben cut off from my e-mails since Friday. I am being ping ponged backwards and forwards between Yahoo and Sky. Nobody seems to be interetsed in helping.

Re: Cannot access Emails

Mark39 — Tue, 01 Nov 2022 17:17:35 GMT

@Gordon+Bourne wrote:

I have ben cut off from my e-mails since Friday. I am being ping ponged backwards and forwards between Yahoo and Sky. Nobody seems to be interetsed in helping.

What did you mean by "cut off"? Are you able to log in? If not, what's the error message? Are you using an app or client on a mobile etc? Or are you using your browser via the Sky.com website?

Re: Cannot access Emails

qwerty41 — Tue, 01 Nov 2022 17:40:44 GMT

I have the same problem I contacted SKY who informed me that they have a major problem with emails and they are working to resolve it.

No time scale for repair.

Re: Cannot access Emails

caesarome — Tue, 01 Nov 2022 18:05:24 GMT

It sounds like Yahoo is having issues which they do every few months or so, as there is nothing you can do at present other than keep trying to get logged in over the next few hours.

Re: Cannot access Emails

plymsaw — Wed, 02 Nov 2022 07:28:34 GMT

Are being still having issues with their email? For me it started around midday yesterday but it's still not resolved,

Re: Cannot access Emails

Mark39 — Wed, 02 Nov 2022 08:02:49 GMT

Fine here, but it may not be the same for everyone.

Re: Cannot access Emails

qwerty41 — Wed, 02 Nov 2022 08:14:53 GMT

Still no access

Re: Cannot access Emails

Gordon+Bourne — Wed, 02 Nov 2022 09:50:50 GMT

There is a Yahoo pane that says I have violated their terms and conditions

Re: Cannot access Emails

Gordon+Bourne — Wed, 02 Nov 2022 09:52:43 GMT

Also I am trying to access through Edge as my email has not worked for me via live mail for some time. I have tried Firefox but no success.

Re: Cannot access Emails

FORD+KA — Wed, 02 Nov 2022 09:52:59 GMT

We lost our emails yesterday, have spoken to Sky twice but told the same thing both times that there is a fault and they are trying to repair it no time given to fix it. The message i received was We apologise for the inconvenience but we have encountered a problem with your account please contact for further assistance

ing the same issue. SupprRe: Cannot access Emails

amatuer — Wed, 02 Nov 2022 09:56:55 GMT

Yes I am having the same issue.

ing the same issue. SupprRe: Cannot access Emails

amatuer — Wed, 02 Nov 2022 10:00:23 GMT

Error message is

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact xxxxxxxxxxxx for further assistance.

Continue

Re: Cannot access Emails

Mark39 — Wed, 02 Nov 2022 10:25:20 GMT

@Gordon+Bourne wrote:

There is a Yahoo pane that says I have violated their terms and conditions

I've not seen that before (perhaps why Sky are struggling to help with it) and I wonder if it's an indication that your Sky Yahoo Mail account has been hacked, or your device infected with a virus. Does the pop up say anything about what you need to do?

Re: Cannot access Emails

jayach — Wed, 02 Nov 2022 13:37:57 GMT

@Gordon+Bourne wrote:
There is a Yahoo pane that says I have violated their terms and conditions

Also I am trying to access through Edge as my email has not worked for me via live mail for some time. I have tried Firefox but no success.

GB

Until you speak to Sky and resolve your problem, you are not likely to be able to access via any method.

As @Mark39 says your account has probably been "hacked" (did you answer an email asking you to verify/upgrade your account) or you have malware on your device.

Re: Cannot access Emails

Gordon+Bourne — Wed, 02 Nov 2022 14:28:24 GMT

I can obviously sign in to this with my sky user name and password. I have Norton paid up and installed so would not expect to have any hacking problems.