topic Password Reset emails from Match in Email

Password Reset emails from Match

McJayne — Mon, 31 Oct 2022 09:36:47 GMT

I am locked out of my Match.com as I don't receive the password reset emails , I receive all other emails from Match except for the password reset ones . Match have said they can't help me as the problem is not on their end .

looking for help as I have paid for a subscription I cannot access

thanks

Re: Password Reset emails from Match

Mark39 — Mon, 31 Oct 2022 09:52:36 GMT

Have you checked your spam and trash folders online (rather than via an app) to see if they've ended up there? Failing that, it looks like there might be an error with the reset password email address.

Re: Password Reset emails from Match

McJayne — Mon, 31 Oct 2022 09:58:30 GMT

Yes I have tried the app and online , nothing in trash or spam on either .

The email address that Match have is correct as I receive lots of emails from them , this is why I'm confused as it is only the password reset emails that don't come through???

Re: Password Reset emails from Match

caesarome — Mon, 31 Oct 2022 10:04:07 GMT

All you can do is to provide Match will a different email address and use that instead. You can set one up at Gmail.com and use that if you need one.

Re: Password Reset emails from Match

jayach — Mon, 31 Oct 2022 12:58:45 GMT

Like yourself, I can't see why Sky email would treat password reset emails any differently from other emails from Match. As you have a paid for subscripion, is there no other way of contacting them to get the problem sorted?