topic Re: Replying to emails in Email

Replying to emails

LPelling — Wed, 19 Oct 2022 13:48:48 GMT

Hi all,

I am having this issue , when i want to reply directly to an email i get the postmater@outlook return the email saying

Your message wasn't delivered because the recipient's email provider rejected it.

I get the following diagnostic info

Diagnostic information for administrators:

Generating server: AS8PR01MB7190.eurprd01.prod.exchangelabs.com

Remote Server returned '550-5.7.26 Unauthenticated email from sky.com is not accepted due to domain's 550-5.7.26 DMARC policy. Please contact the administrator of sky.com domain if 550-5.7.26 this was a legitimate mail. Please visit 550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the 550 5.7.26 DMARC initiative. j9-20020a92ca09000000b002f1706aa2d6si14358984ils.174 - gsmtp'

Anyone else had this issue and know how to solve it, thanks in advance

Lee

Re: Replying to emails

jayach — Wed, 19 Oct 2022 15:55:14 GMT

How are you sending your emails, app or webpage?

Also are you definately using a Sky email address?

Re: Replying to emails

LPelling — Wed, 19 Oct 2022 16:17:03 GMT

Hi @jayach

Thanks for the reply i am using outlook live , i have discovered it may be something to do the the sky email settings within that for the smtp and imap . These were diffewrent in outlook live compared to windows 10 mail app .

outlook live was smtp.mail.yahoo.com

Windows mail was smtp.tools.sky.com

i have changed the settings to match on both

i can send and recieve from the sky email but when i reply directly to a email i now get the message failed to send as the recipient email is quarenteended

im a little confused

🙂

Re: Replying to emails

jayach — Wed, 19 Oct 2022 16:37:32 GMT

Both the smtp servers should work. The Sky one will be just be passed on to Yahoo, although the authentication may work a little differently.

Are you able to send without problems, is it just replies that are causing problems?

Re: Replying to emails

LPelling — Wed, 19 Oct 2022 16:44:38 GMT

I can send and receive its only if i try and reply to a received email

Re: Replying to emails

LPelling — Wed, 19 Oct 2022 16:48:29 GMT

Actually i should say it only seems to be if i reply using outlook live, the windows 10 mail app seems to be ok

Re: Replying to emails

jayach — Wed, 19 Oct 2022 17:31:29 GMT

Interesting. The Windows Live Mail app was retired by Microsoft years ago. One reason was that it isn't OAuth compatible, so I would suggest using it with a generated password, instead of your Sky password. (if you aren't using one already)

https://www.sky.com/sky-yahoo-mail/manage-apps

However if that were the problem I'd expect all mail access to fail.

Have you considered using an up to date app, such as Thunderbird instead of Live Mail?

Thunderbird — Make Email Easier. — Thunderbird

Re: Replying to emails

LPelling — Wed, 19 Oct 2022 18:04:28 GMT

I have a few things to do and have work at 4 am but will have a look at that when i get home, appreciate your help