topic Re: Email NOT opening this evening/today in Email

Email to opening this evening

Sue+LLD — Sat, 15 Oct 2022 23:32:50 GMT

This evening my email is arriving in my client on the ipad - but is not opening - anyone else having this issue ? Or knows what my issue might be - it's a new standard ipad and I'm still finding new features?

Thank You

Re: Email to opening this evening

caesarome — Sun, 16 Oct 2022 08:48:05 GMT

Do you login to the Sky websiye or use an app to access your emails and what is happening when you try to access an email ?

Re: Email NOT opening this evening/today

Sue+LLD — Sun, 16 Oct 2022 11:19:04 GMT

Hi Caesarome

My email comes in and diverts to my client Thunderbird -I'm going to try my PC later and see if the same is happening there - but what used to happen (and has been happening successfully for the last few months I have had my new ipad) is that it comes in, and I usually open it under email on my ipad - if I later open up my email client Thunderbird on my PC it immediately wipes off my ipad and appears on thunderbird.

What is happening now is really odd - I can access my mail online via my ipad on Sky/Yahoo in my Inbox there where they are all showing - but all the emails are going to my email on the ipad and I can see the 'titles' but I can't open any - they just keep 'buffering' - so why are they still in my Inbox online AND part showing in my email account but not actually leaving Sky/Yahoo online as they used to ? Previously they would come in to my Inbox and immediately leave the online Inbox and go to my email section of my ipad - currently they are in both and the email is not fully leaving ??? Very Weird?

Re: Email NOT opening this evening/today

jayach — Sun, 16 Oct 2022 12:54:24 GMT

I can't say why the iPad is behaving strangely, but Thunderbird removing them from the iPad is because you are using POP on Thunderbird. Either set Thunderbird to "leave a copy of emails on the server", or preferably set it to use IMAP instead of POP. That will leave them on both devices.

Re: Email NOT opening this evening/today

Sue+LLD — Sun, 16 Oct 2022 13:11:16 GMT

Thank Jayach - methinks I am going to need some time to work out how to do this - I was a tuallyquite happy with the way POP worked removing my emails from the ipad once I switched to the computer, but I'vebeen using the iPad more and more and itdidendup being v. Annoying

Thanks - may have to reset all.

Re: Email NOT opening this evening/today

Sue+LLD — Tue, 18 Oct 2022 00:18:55 GMT

Email NOT opening for days now. I have deleted my account on the ipad and reinstated...still the same. I have changed passwords, a few times, but nothing is making any difference?

I can still access all online on the Sky/Yahoo mail section, all mail is still going to my email on the ipad, but NOT opening, just buffering, AND still remaining in the SKy/Yahoo section online - until I go onto my PC then all disappear as usual from my iPad and transfer to my Thunderbird client perfectly normally, and I can use my email as normal - but this is so so annoying as I use the iPad in other places, particularly in the mornings, and don't use the PC as much.

BTW Jay... I am using IMAP not POP.

Could this be something I have done wrongly on my iPad that is causing this... any further ideas please - anyone? I'm 76, well educated, and use a PC for working at home, so I'm not a beginner but would never describe myself as a tech person... the ipad is new this year - 'standard' ipad and with all the latest updates... HELP please

Thank you

Re: Email NOT opening this evening/today

Sue+LLD — Tue, 18 Oct 2022 00:46:29 GMT

OK - scrub all that... I just had a new software update in and downloaded that - and I can now open my emails in my email box - Whoopee - so it was **** Microsoft all the time!!

Re: Email NOT opening this evening/today

Sue+LLD — Tue, 18 Oct 2022 07:58:44 GMT

Sorry half asleep- meant APPLE update of course. !!

Re: Email NOT opening this evening/today

jayach — Tue, 18 Oct 2022 13:07:48 GMT

Glad it is now working for you @Sue+LLD , although if Thunderbird is still removing them from the iPad I can't understand how that is happening if it's not using POP.

Re: Email NOT opening this evening/today

Sue+LLD — Tue, 18 Oct 2022 15:03:05 GMT

It only removes them when I open my mail client on the PC and the only the inbox - the sent boxes and others remain - I've never understood why even tho I've searched Settings, etc, - but overall that suits me - I'd love the Sent mails to go too, but maybe I'll work it out eventually?

Thanks for your thoughts/ help.