topic Yahoo Email Account Problem in Email

Yahoo Email Account Problem

Denise24 — Wed, 12 Oct 2022 17:15:44 GMT

I have used Sky email for 15 years and I have recently rejoined Sky and I am now longer able to access my Yahoo email account. I have a new SkyID but I don't believe this would affect my original Sky ID. I get the following error message "We apologise for the inconvenience, but we have encountered a problem with your account. Please contact [phone number] for further assistance." I have called them but they are unable to resolve the issue as they are saying the original username does not exist. I have 15 years worth of emails that I can no longer access, does anyone have any ideas on how to resolve this?

Re: Yahoo Email Account Problem

caesarome — Wed, 12 Oct 2022 18:16:58 GMT

When did you last login to this account, and by this I mean via the Sky website ?

Re: Yahoo Email Account Problem

Denise24 — Wed, 12 Oct 2022 18:21:42 GMT

It was logged into daily via the Sky website but stopped working once we signed up for a new dea and spoke to the sales teaml? It could be a coincidence buy it doesn't seem like this is the case!

Re: Yahoo Email Account Problem

jayach — Wed, 12 Oct 2022 18:22:38 GMT

Can you log in here, with your original email address?

https://www.sky.com/myaccount/my-details

Re: Yahoo Email Account Problem

jayach — Wed, 12 Oct 2022 18:24:38 GMT

@Denise24 wrote:
It was logged into daily via the Sky website but stopped working once we signed up for a new dea and spoke to the sales teaml? It could be a coincidence buy it doesn't seem like this is the case!

I'm wondering if this is due to clashing cookies. Try using an incognito/private tab, or different browser.

Re: Yahoo Email Account Problem

Denise24 — Wed, 12 Oct 2022 18:24:51 GMT

No. If I try to reset the password on the email sign in page it recognises my account and I pass the security question unique to that username but I get the same "account problem" error.

Re: Yahoo Email Account Problem

jayach — Wed, 12 Oct 2022 23:07:17 GMT

If you get the request to ring them, they should be able to sort it for you, but the agents are very variable, so if the first one can't do it , try calling again and hope you get a more knowledgeable one next time. (you might need to try a few times)

However all they seem to do is force a password reset, so if you can log in here: https://www.sky.com/myaccount/my-details try setting a new security question (I'm really surprised you knew your old one) and then use the edit password link from the same page to set a new one. Hopefully that will clear it.