topic Re: Network setting preventing download of content in Email

Network setting preventing download of content

Spankmonkey — Sat, 24 Sep 2022 12:46:24 GMT

All my emails don't download content as network setting prevents content from loading privately. How do I over come this.

Re: Network setting preventing download of content

Mark39 — Sat, 24 Sep 2022 12:48:08 GMT

Can you clarify what you mean by 'network setting'? We may then be able to advise you.

Re: Network setting preventing download of content

jayach — Sat, 24 Sep 2022 13:12:55 GMT

Also, how are you receiving your emails, app or browser?

Re: Network setting preventing download of content

Spankmonkey — Sat, 24 Sep 2022 13:31:52 GMT

I have just installed sky Broadband and use the email setting for mail on iPhone 11 Every time I receive mail is states at the top.
Your network settings prevent content from loading privately.
Load content.

Re: Network setting preventing download of content

Spankmonkey — Sat, 24 Sep 2022 13:35:29 GMT

Mail app on iPhone 11.
always comes up with

Your network settings prevents content from loading privately. Load content.

Re: Network setting preventing download of content

Spankmonkey — Sat, 24 Sep 2022 13:38:27 GMT

On my iPhone 11. Mail app.
every email states at top.
Your network settings prevent content from loading privately. Load content.
on just moved to sky and fed up of this.
no problems with BT or plus net.

Re: Network setting preventing download of content

jayach — Sat, 24 Sep 2022 13:43:30 GMT

Is this a Sky email address? The message sounds more like an Apple problem than Sky.

Do you get the message when on moble network, or just on WiFi?

Re: Network setting preventing download of content

Mark39 — Sat, 24 Sep 2022 14:40:23 GMT

@jayach wrote:

Do you get the message when on moble network, or just on WiFi?

Given that this has been happening only since you switched to Sky Broadband, I'm wondering if it's a Sky Broadband Shield setting causing it, depending on what you're downloading.

@jayach 's question above might help narrow it down.

Re: Network setting preventing download of content

Spankmonkey — Sat, 24 Sep 2022 15:33:23 GMT

I get messages when I'm out on network and on other wifi just not when I'm at home with sky. All email addresses are nothing to do with sky.

Re: Network setting preventing download of content

jayach — Sat, 24 Sep 2022 15:55:38 GMT

In that case, it may be the broadband shield, try disabling it.

Using Sky Broadband Shield | Sky Help | Sky.com

Re: Network setting preventing download of content

Paisley+Buddies — Tue, 14 Mar 2023 19:56:41 GMT

I've just recently started having this exact issue, and had shield turned off for another reason.

did you eventually resolve the problem?
if so can you advise how please @Spankmonkey.

thanks

Re: Network setting preventing download of content

Mightyred34 — Thu, 16 Mar 2023 19:15:16 GMT

Exact same problem here after getting sky broadband. Disabled the shield and still can't load email content and despite fast speed there seems to be a delay on websites as if it's checking like through a vpn of sorts??

Re: Network setting preventing download of content

CrashEd1664 — Thu, 23 Mar 2023 10:33:18 GMT

Did anyone find a way of resolving this?

I have shield off but still have the issue.

Re: Network setting preventing download of content

Paisley+Buddies — Thu, 23 Mar 2023 11:11:13 GMT

No resolution for me.
still an issue on iPad but ok on phones.
im now wondering if it happened due to an update?

Re: Network setting preventing download of content

Mark39 — Thu, 23 Mar 2023 11:23:51 GMT

Apple devices might be the common denominator?

Re: Network setting preventing download of content

CrashEd1664 — Thu, 23 Mar 2023 11:27:39 GMT

I think I've found a solution, although I'm not terribly happy with it.

If you go to Settings> Mail> Privacy Protection and disable all of the options (including Hide IP address) it seems to fix it. I relly don't like this as a solution, so I've turned Sky Shield back on for now. It seems to work ok with Shiled back on.

I had these setting switched on with my old provider (Virgin) without any issues.

Re: Network setting preventing download of content

Paisley+Buddies — Thu, 23 Mar 2023 11:34:27 GMT

My issue is that I never made any changes to either phone or iPad settings , yet this now happens on phone but not iPad, and previously neither were affected. 🤷‍♂️.
also my wife had no issue on different models of iPad or iPhone

Re: Network setting preventing download of content

Mark39 — Thu, 23 Mar 2023 11:45:17 GMT

Might be the result of an Apple software update, perhaps.

Re: Network setting preventing download of content

CrashEd1664 — Thu, 23 Mar 2023 12:04:06 GMT

That's a good shout. Try updating everything to the latest version and then adjust the mail setting as per my post above. See if that sorts it.

If I switch to my mobile data it loads mail data and images just fine, regardless of the settings. Also, mail via the web loads data fine over the WiFi, so it must be some odd combination of Sky and Apple Mail that doesn't work well together.

Re: Network setting preventing download of content

jayach — Thu, 23 Mar 2023 15:35:51 GMT

@CrashEd1664 wrote:
it must be some odd combination of Sky and Apple Mail that doesn't work well together.

If you check around the forum, there are lots of people finding that. The exact cause has not been pinned down yet.