topic Re: New iphone - yahoo/sky email wont add in Email

New iphone - yahoo/sky email wont add

hannahc08 — Sat, 17 Sep 2022 08:04:57 GMT

Hi, just had a new iphone, usually no issues with all information going across.

For some reason my sky email won't add. It's still onmy old one, but the new one it's not pulling through?

Re: New iphone - yahoo/sky email wont add

caesarome — Sat, 17 Sep 2022 08:44:52 GMT

When setting it up have you tried selecting Yahoo as the provider ?

Re: New iphone - yahoo/sky email wont add

hannahc08 — Sat, 17 Sep 2022 09:09:04 GMT

Yes I have put yahoo as the provider

Re: New iphone - yahoo/sky email wont add

caesarome — Sat, 17 Sep 2022 12:42:48 GMT

So what is actually happening, you you not get it added or is it not working when checking for new emails and if so do you see a error message and what does it say ?

Re: New iphone - yahoo/sky email wont add

hannahc08 — Sat, 17 Sep 2022 14:39:30 GMT

Re: New iphone - yahoo/sky email wont add

Daniel0210 — Sat, 17 Sep 2022 14:48:20 GMT

@hannahc08

Your images were rejected as they contain your email address. Please re submit with all personal information blanked out.

Re: New iphone - yahoo/sky email wont add

hannahc08 — Sat, 17 Sep 2022 14:50:21 GMT

It says we are unable to process your request at this time, please wait.

Since had it yesterday

Re: New iphone - yahoo/sky email wont add

teslaboy — Sat, 17 Sep 2022 22:45:18 GMT

I'm getting this too. I have Android and have tried it on multiple email apps. Getting the same message.

Sky Yahoo Mail

alambau4 — Sun, 18 Sep 2022 11:35:45 GMT

Can anyone advise me as to why I am unable to receive sky/yahoo mail either directly from Yahoo, or seperately using Windows Mail or Mozilla Thunderbird. I get "We are unable to process your request at this time. Please try in minutes" on the three of them but I can get mail if I go directly through Sky itself. I am running Windows 10 pro, the browser is Mozilla Firefox and browser privacy is on Standard. All site data and cookies have been cleared. Do not track is activated and Firefox is set the "Never remember remember history"

Re: Sky Yahoo Mail

Mark39 — Sun, 18 Sep 2022 13:13:00 GMT

If you can access your email account using your browser via Sky.com, the problem appears to be with the apps/clients you're using, rather than Sky Yahoo Mail

Try using a generated app password in place of your normal Sky password in your client/app setup.

Edited to add link to Sky's help guide: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Re: Sky Yahoo Mail

jayach — Sun, 18 Sep 2022 15:09:00 GMT

@alambau4 wrote:
Can anyone advise me as to why I am unable to receive sky/yahoo mail either directly from Yahoo
'snip'
but I can get mail if I go directly through Sky itself.

Can you explain a little more as to what directly from Yahoo means?

The fact there are at least couple of people reporting "We are unable to process your request at this time", from clients/apps, does make it sound like there may be a problem at their end.

Signing in to mail

alambau4 — Sun, 18 Sep 2022 19:01:54 GMT

I am using Windows 10 pro and can anyone advise why I cannot access my Sky mail. I have tried direct through Yahoo itself and individually with Windows mail and Mozilla Thunderbird and keep getting We are unable to process your request at this time. Please try in minutes. I am using Firefox which has browser privacy set to standard, do not track activated and Fierfox set to never remember history. I also get the same response when using Google Chrome. Cookies and data are clear. Have uninstalled and reinstalled Google chrome, MS mail and Thunderbird but still get the same message.

Re: Signing in to mail

caesarome — Sun, 18 Sep 2022 19:05:05 GMT

@alambau4

You have already posted about this earlier but you have replied to what has been posted by @Mark39 and @jayach which you can find above.

Re: New iphone - yahoo/sky email wont add

hannahc08 — Mon, 19 Sep 2022 06:22:02 GMT

I've tried those steps with the 16 digit password ready. Don't even get that far of asking for a password. I'm adding yahoo as a provider option and that same message of please wait minutes comes up.

Re: New iphone - yahoo/sky email wont add

caesarome — Mon, 19 Sep 2022 07:42:57 GMT

Try not using Yahoo as the provider and use these settings along with the 16 digit password:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

Re: New iphone - yahoo/sky email wont add

hannahc08 — Mon, 19 Sep 2022 08:01:40 GMT

Where do I add this bit please?

when I press other as the provier, it asks only for name email password and description. The next page there's no 'port' in incomeing and outgoing , I can see the server on both imap.tool etc

Re: New iphone - yahoo/sky email wont add

caesarome — Mon, 19 Sep 2022 08:26:52 GMT

@hannahc08 wrote:

The next page there's no 'port' in incomeing and outgoing , I can see the server on both imap.tool etc

What is on the next page ?

Re: New iphone - yahoo/sky email wont add

hannahc08 — Mon, 19 Sep 2022 08:33:31 GMT

So I'm going, setting, mail, accounts, add account, choosing other rather than yahoo, add mail account, entering name, email, password description, next page it's verifying. It's saying no password provided for sky. please go to mail account settings and enter a password.

in this bit beofre I go back it has

incomeing mail server

imap'tools.sky.com

username

password

outgoing mail server

smtp.tools.sky.com

username

password

theres no port

Re: New iphone - yahoo/sky email wont add

caesarome — Mon, 19 Sep 2022 08:38:43 GMT

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Don't worry about the ports.

Your username is your complete Sky email address.

Re: New iphone - yahoo/sky email wont add

hannahc08 — Mon, 19 Sep 2022 08:48:47 GMT

You are amazing! It's all up and running.

Thanks so much for your help and patience!