https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095653#M90465 <P>Hi Jayach, &nbsp;yes it's worked for the last 10 years. &nbsp;I'll try the link you sent tho, thanks. &nbsp;It's now not accepting the password for my other Sky account, so need to contact them I think, although that's not easy to talk to a human!</P> Thu, 08 Sep 2022 15:26:04 GMT MaggieTenerife 2022-09-08T15:26:04Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095305#M90454 <P>When I try to open my email account, it asks me to re-enter my password, but when I try it tells me "we are unable to process your request at this time”. I’ve been getting this message for 2 days now, I'm at a loss as to how I rectify it. &nbsp;Can anyone help&nbsp;</P> Thu, 08 Sep 2022 09:11:29 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095305#M90454 MaggieTenerife 2022-09-08T09:11:29Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095313#M90455 <P>Have you tried changing the password you use to access your online services like email, you can do that here:</P> <P><A href="https://skyid.sky.com/resetpassword/" target="_blank">https://skyid.sky.com/resetpassword/</A></P> Thu, 08 Sep 2022 09:18:48 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095313#M90455 caesarome 2022-09-08T09:18:48Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095335#M90456 <P>Tried that thanks, I've changed my password but it won't let me into my email account still, so frustrating&nbsp;</P> Thu, 08 Sep 2022 09:37:26 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095335#M90456 MaggieTenerife 2022-09-08T09:37:26Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095372#M90457 <P>Are you currently in the UK?</P> Thu, 08 Sep 2022 10:16:54 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095372#M90457 Mark39 2022-09-08T10:16:54Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095429#M90458 <P>No I live i. Tenerife&nbsp;</P> Thu, 08 Sep 2022 10:45:26 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095429#M90458 MaggieTenerife 2022-09-08T10:45:26Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095525#M90460 <P>It may be a problem with the public IP address you're connecting to. I've had similar problems when trying to access Sky services from abroad.&nbsp;</P> Thu, 08 Sep 2022 12:25:20 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095525#M90460 Mark39 2022-09-08T12:25:20Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095530#M90461 <P>Thanks Mark, I'm going to take it into a PC repair shop tomorrow, need to get it sorted and no matter what I do it doesn't work. <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>. ThNks everyone for your time and suggestions., appreciate your help&nbsp;</P> Thu, 08 Sep 2022 12:31:40 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095530#M90461 MaggieTenerife 2022-09-08T12:31:40Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095607#M90463 <P>Have they worked in Tenerife up till now?&nbsp;</P><P>Can you log in here:&nbsp;<A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A>&nbsp;and then try Yahoo Mail from the drop down menu under your name in the top right corner.</P> Thu, 08 Sep 2022 14:05:18 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095607#M90463 jayach 2022-09-08T14:05:18Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095653#M90465 <P>Hi Jayach, &nbsp;yes it's worked for the last 10 years. &nbsp;I'll try the link you sent tho, thanks. &nbsp;It's now not accepting the password for my other Sky account, so need to contact them I think, although that's not easy to talk to a human!</P> Thu, 08 Sep 2022 15:26:04 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095653#M90465 MaggieTenerife 2022-09-08T15:26:04Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095661#M90466 <P>That link has enabled me to change my Sky password, so I'm into my emails now via Sky. &nbsp;All I need to sort out now is why my iPad is not allowing me to change the password for both my Sky/yahoo accounts. &nbsp;Thanks for all your help everyone&nbsp;</P> Thu, 08 Sep 2022 15:31:54 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095661#M90466 MaggieTenerife 2022-09-08T15:31:54Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095672#M90467 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3632353">@MaggieTenerife</a>&nbsp;wrote:<BR /> <P>All I need to sort out now is why my iPad is not allowing me to change the password for both my Sky/yahoo accounts.</P> <HR /></BLOCKQUOTE> <P>What is happening with your iPad ?</P> Thu, 08 Sep 2022 15:41:24 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095672#M90467 caesarome 2022-09-08T15:41:24Z https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095728#M90469 <P>On the iPad you need to reinstall the account, making sure it is recognised as a Yahoo address.</P><P>Alternately you could just use a generated password.&nbsp;<A href="https://www.sky.com/sky-yahoo-mail/manage-apps" target="_blank" rel="noopener">https://www.sky.com/sky-yahoo-mail/manage-apps</A></P><P>&nbsp;</P><P>Edit: If you have more than one Sky account, make sure the generated password is for the right account, they will not be interchangeable.</P> Thu, 08 Sep 2022 16:52:55 GMT https://helpforum.sky.com/t5/Email/Can-t-log-in-to-my-email/m-p/4095728#M90469 jayach 2022-09-08T16:52:55Z