topic Not received emails for 2 weeks in Email

Not received emails for 2 weeks

JohnEdwards18 — Wed, 31 Aug 2022 12:02:30 GMT

My father uses Sky/Yahoo email. He has not received an email for the last 2 weeks.

I have sent a test email which has not been received. I followed all the troubleshooting steps in the Help, but all the suggested settings to check look fine.

Any ideas please?

Re: Not received emails for 2 weeks

caesarome — Wed, 31 Aug 2022 12:35:08 GMT

Does he login to his email account at Sky.com to access his emails ?

If so has he checked that these emails are not going to the bin/trash folder instead ?

Re: Not received emails for 2 weeks

JohnEdwards18 — Wed, 31 Aug 2022 13:16:49 GMT

Thanks for your response. Yes, he logs in to the Sky / Yahoo email address.

The emails are not going to the trash, no.

Re: Not received emails for 2 weeks

Mark39 — Wed, 31 Aug 2022 13:34:52 GMT

Just to clarify, @JohnEdwards18, does he log in via the Sky website using his web browser (Chrome, Firefox, Edge etc) or is he using a mail app like Windows Mail on a PC or a mobile?

Re: Not received emails for 2 weeks

JohnEdwards18 — Wed, 31 Aug 2022 15:44:17 GMT

Apologies.... Sky website. We usually use Firefox.

I tested setting up his email on his android phone. Logged in fine, but with the same issue, no mail since August 17th.

Thanks Mark.

Amanda

Re: Not received emails for 2 weeks

jayach — Wed, 31 Aug 2022 16:26:25 GMT

Log in to his email account on-line and check that no changes have been made to the filtering options. Go to Settings - More settings - Filters

If there have been any, change his password and check other settings as the account will have been conpromised.

Re: Not received emails for 2 weeks

JohnEdwards18 — Wed, 31 Aug 2022 16:29:41 GMT

Thanks, I have already followed the Sky help pages and checked all the settings including filters. Nothing is awry.

Re: Not received emails for 2 weeks

caesarome — Wed, 31 Aug 2022 18:23:35 GMT

Other people are starting to report similar issues with a lack of emails arriving for them so something is clearly up at Yahoo's end.

Re: Not received emails for 2 weeks

JohnEdwards18 — Wed, 31 Aug 2022 19:21:39 GMT

Ah, okay. Thank you for the update.

Amanda

Re: Not received emails for 2 weeks

jayach — Wed, 31 Aug 2022 23:23:47 GMT

@caesarome wrote:
Other people are starting to report similar issues with a lack of emails arriving for them so something is clearly up at Yahoo's end.

I agree, but they are talking about recently (last couple of days) not 2 weeks.

@JohnEdwards18 Your problem seems seems pretty unique, and I can't imagine what is causing it.