https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082865#M90309 <P>Try clearing your browsers cache again and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.<BR /><BR /></P> <P>If this doesn't work what is the error and code ?</P> Wed, 24 Aug 2022 09:39:35 GMT caesarome 2022-08-24T09:39:35Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082818#M90306 <P>On setting up my yahoo sky email to go to outlook I get a message which says</P><P>'Unable to log On</P><P>An error occurred while loading the authentication page. please check your connection'</P><P>If i use my username then a phone number comes up asking me to verify two missing digits, but the number is a US number and I do not recognise it.</P><P>I can access all my emails via outlook on my oldphone, and on my laptop, just not me newphone (Samsung S21 FE)</P><P>can anyone help? I've already cleared the cache but to no avail.</P><P>&nbsp;</P> Wed, 24 Aug 2022 08:39:48 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082818#M90306 DMH+Smith 2022-08-24T08:39:48Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082844#M90307 <P>I'm a bit confused as to where this authentication is happening, it isn't happening via Outlook is it so is it happening when you try to login to your account online at Sky.com ?</P> Wed, 24 Aug 2022 09:20:10 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082844#M90307 caesarome 2022-08-24T09:20:10Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082862#M90308 <P>When the log in page shows for Sky it almost immediately shows a failure page with an error code which prevents me from accessing to page where I can put my password in.</P> Wed, 24 Aug 2022 09:36:01 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082862#M90308 DMH+Smith 2022-08-24T09:36:01Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082865#M90309 <P>Try clearing your browsers cache again and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.<BR /><BR /></P> <P>If this doesn't work what is the error and code ?</P> Wed, 24 Aug 2022 09:39:35 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082865#M90309 caesarome 2022-08-24T09:39:35Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082875#M90310 <P>OK, will try using Edge and seeing if I have any luck on that. Thanks for the ongoing help....</P><P>&nbsp;</P> Wed, 24 Aug 2022 09:47:05 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082875#M90310 DMH+Smith 2022-08-24T09:47:05Z https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082975#M90311 <P>Thank yu - it all worked once I went through a different browser!&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;</P> Wed, 24 Aug 2022 11:44:12 GMT https://helpforum.sky.com/t5/Email/I-have-a-new-Android-Phone-when-trying-to-set-up-emails-it-will-not-work/m-p/4082975#M90311 DMH+Smith 2022-08-24T11:44:12Z