topic Re: Cannot access email in Email

Cannot access email

Rohanps — Wed, 10 Aug 2022 17:58:59 GMT

Each time I try to access my Sky (or Yahoo) email via the Microsoft Edge browser on my desktop PC, I get the error message at the bottom of my post. I have tried everything listed on Problems accessing Sky Yahoo Mail | Sky Help | Sky.com and none of those have worked.

"Hmmm… can't reach this page

Check if there is a typo in guce.yahoo.com.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN"

Re: Cannot access email

caesarome — Wed, 10 Aug 2022 18:16:16 GMT

Try clearing your browsers cache and cookies then close it down and load it up again before trying to access your account via this link:

https://skyid.sky.com/signin/email/

Re: Cannot access email

Rohanps — Wed, 10 Aug 2022 19:06:57 GMT

Thank you for the suggestion, but I have already tried that multiple times to no avail.

Re: Cannot access email

caesarome — Wed, 10 Aug 2022 19:19:54 GMT

Does it work if you use a different browser than Edge ?

Re: Cannot access email

Rohanps — Wed, 10 Aug 2022 19:24:29 GMT

Unfortunately not - I have tried it in Chrome and still get the same error.

Re: Cannot access email

caesarome — Wed, 10 Aug 2022 19:31:40 GMT

Do you se Adblock, if so see what happens if you disable it.

Re: Cannot access email

Rohanps — Wed, 10 Aug 2022 20:13:27 GMT

I don't have an adblocker, but somehow the issue has spontaneously resolved itself - I do not know how or why.

But thanks for your help on this!