topic Re: Access Denied to sky page in Email

Access Denied to sky page

Plaitey — Sun, 07 Aug 2022 15:29:02 GMT

Hi, I haven't logged in to my sky account on my laptop for a bit. Tried opening Sky site to login and keep getting access is denied. Have turned my router off and back on and cleared cookies etc and extensions. I tried using Chrome (my usual browser) and Edge and same message on both browsers. Anything else I can do? Please reply using simple terms. I've updated to Windows 11 as well. I desperately need to access my emails on my laptop.

Thanks

Re: Access Denied to sky page

caesarome — Sun, 07 Aug 2022 15:33:25 GMT

Using the same details can you access your account page here:

https://www.sky.com/myaccount/my-details

Re: Access Denied to sky page

jayach — Sun, 07 Aug 2022 16:00:03 GMT

Does it say anything other than "access denied"?

It's good you have tried more than one browser, but I suggest trying Firefox as well.

Are you possibly using a VPN or other 3rd party security software?

Can you log in to your email here: https://skyid.sky.com/signin/email

Re: Access Denied to sky page

Plaitey — Sun, 07 Aug 2022 16:48:05 GMT

I use this and get blank screen but in the website address it says generic-onboarding-error at the end. So fed up now.

Re: Access Denied to sky page

Plaitey — Sun, 07 Aug 2022 16:50:24 GMT

This doesn't work. I have McAfee VPN should I turn this off? Had router off for 45 mins for second time and no good.

Re: Access Denied to sky page

jayach — Sun, 07 Aug 2022 17:58:33 GMT

@Plaitey wrote:
This doesn't work. I have McAfee VPN should I turn this off? Had router off for 45 mins for second time and no good.

Definately, I've found Sky doesn't like VPN's.