topic Re: All e-mails over a week old are disappearing in Email

All e-mails over a week old are disappearing

Bot5y — Fri, 29 Jul 2022 15:49:35 GMT

My inbox is only storing mail up to a week old. It's unilatterally decided to do this about a month ago. I can't see any settings that allow to change to period of storage, but I/m gussing it must be somewhere.... HELP!!!!

Re: All e-mails over a week old are disappearing

Mark39 — Fri, 29 Jul 2022 15:55:25 GMT

Do you access your emails using a browser, via sky.com?

If so, and your Inbox contains only the last week's emails, it's the result of a Yahoo glitch, I'm afraid. There's no setting to change how long your email remain in your Inbox - by default they should never be automatically deleted.

If you move them from your Inbox to a separate folder, they should be OK (by the grace of Yahoo!)

Re: All e-mails over a week old are disappearing

Bot5y — Fri, 29 Jul 2022 16:00:20 GMT

Thank You Mark

So who do you report a "glitch" to?

Re: All e-mails over a week old are disappearing

caesarome — Fri, 29 Jul 2022 16:10:52 GMT

That would be Yahoo but in truth you are better of not using your inbox to store your emails in.

You might want to read and perhaps give this a try:

https://help.yahoo.com/kb/SLN2552.html

Re: All e-mails over a week old are disappearing

Mark39 — Fri, 29 Jul 2022 16:19:20 GMT

You would need to report it to Sky. However I suspect the likelihood of Sky or Yahoo taking action is small - disappearing emails has been a feature for several years.

Re: All e-mails over a week old are disappearing

jayach — Fri, 29 Jul 2022 17:47:52 GMT

Have you made any changes recently?

Are you accessing your mail via a client using POP, as that could be the cause?

Re: All e-mails over a week old are disappearing

Bot5y — Fri, 29 Jul 2022 17:59:44 GMT

No changes made and emails being viewed on browser

Re: All e-mails over a week old are disappearing

jayach — Fri, 29 Jul 2022 18:19:05 GMT

Very strange then.

Personally I would change the password, just in case your account has been compromised.

https://skyid.sky.com/resetpassword/email

Re: All e-mails over a week old are disappearing

GH110 — Fri, 29 Jul 2022 18:21:43 GMT

I have the same issue but a whole years emails have disappeared since yesterday.
todays are still coming through but then it jumps to June 2021. I have sent a restore request which it said would take 8 hours that has now passed and still no sign of the recovered emails.

Re: All e-mails over a week old are disappearing

caesarome — Fri, 29 Jul 2022 18:23:57 GMT

Sadly this does happen with Yahoo so if you had these emails in the inbox then it really is worth moving them out to other folders as it seems to happen more with the inbox for some reason.

Re: All e-mails over a week old are disappearing

Bot5y — Fri, 29 Jul 2022 18:30:46 GMT

If you move mail from your Inbox to other folders, they won't sync with Outlook. The "restore emails" request doesn't have a "they disappeared" drop down.

I phoned sky, they say they can't help with Yahoo mail. I phoned Yahoo and they say they can't help with Sky emails.

The wonders of modern science!!

Re: All e-mails over a week old are disappearing

Mark39 — Fri, 29 Jul 2022 18:47:45 GMT

@Bot5y wrote:

I phoned sky, they say they can't help with Yahoo mail. I phoned Yahoo and they say they can't help with Sky emails.

Predictable, unfortunately.

Re: All e-mails over a week old are disappearing

caesarome — Fri, 29 Jul 2022 19:02:57 GMT

@Bot5y wrote:

If you move mail from your Inbox to other folders, they won't sync with Outlook

Unless I am missing something here if you have set your email account up as an IMAP one via Outlook there would it seen in Outlook should be duplicated online.

Re: All e-mails over a week old are disappearing

Mark39 — Fri, 29 Jul 2022 19:25:51 GMT

@caesarome wrote:

@Bot5y wrote:

If you move mail from your Inbox to other folders, they won't sync with Outlook

Unless I am missing something here if you have set your email account up as an IMAP one via Outlook there would it seen in Outlook should be duplicated online.

Yes, for IMAP folders would sync. POP, no.