topic Why does my name on my emails come up as SKY. (Service Team) and not my name?) in Email

Why does my name on my emails come up as SKY. (Service Team) and not my name?)

CLARENDON4NJ — Wed, 27 Jul 2022 05:58:24 GMT

When I send emails my name comes up as SKY.(Service Team) and not my name or my email address. Why is this and how can I change it?

Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

caesarome — Wed, 27 Jul 2022 08:42:46 GMT

Do you login online to access your emails, if so go to Settings > More Settings > Mailboxes > Your Sky email address > Name and make the change there and save the changes.

Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

jayach — Wed, 27 Jul 2022 12:05:32 GMT

How long has this been happening?

That is a rather suspicious error, almost as if your account may have been used for phishing emails.

As well as correcting the name, check all the other settings for possible changes and change your password, just in case. https://skyid.sky.com/resetpassword/email

Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

CLARENDON4NJ — Wed, 27 Jul 2022 12:44:35 GMT

Really helpful thanks. Knew it would be something obvious but I'm not an expert.