topic stopped receiving emails to outlook on my pc even though I can access them manually at my sky. in Email

stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

gplp — Mon, 25 Jul 2022 15:48:36 GMT

Although I can access my yahoo emails via my sky using my username and password I cannot receive them on my pc via outlook. I keep being asked to enter my username and password.

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

caesarome — Mon, 25 Jul 2022 15:51:06 GMT

For Outlook only all you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

gplp — Thu, 28 Jul 2022 06:57:15 GMT

I have carried out instructions given bu oracle but problem has not been solved. When new generated password is entered a message saying an error has occurred appears. I have carried out this advice several times but unfortunately without success.

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

Mark39 — Thu, 28 Jul 2022 07:55:04 GMT

Check that you're following the instructions carefully and entering the generated password correctly. We know that the generated password doeswork with Outlook.

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

jayach — Thu, 28 Jul 2022 14:11:40 GMT

@gplp wrote:
When new generated password is entered a message saying an error has occurred appears.

What does the error say, and how are you entering the password?

What version of Outlook is it?

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

gplp — Thu, 04 Aug 2022 10:22:28 GMT

Reply to @jayach, I have outlook 365. I have entered new generated password as instructed, but the reply from Microsoft says "something went wrong". I have tried this several times with no success. I can still log in to my sky with my original username and password and see my yahoo emails. But can still not access them through my outlook 365. Any further help would be appreciated, thanks.

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

jayach — Thu, 04 Aug 2022 13:00:33 GMT

I have had problems updating the password in the latest versions of Outlook. but they have removed the post where I explained how to get around it by using the Mail option in control panel.

https://helpforum.sky.com/t5/Email/OUTLOOK-2019-CONNECTION-TO-SKY-EMAIL-SERVER-USING-IMAP/m-p/3149328, thanks Sky.

Basically, use control panel (it's still there even in Windows 10/11) select mail, and you will be presented with the old interface, try updating it there.

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

gplp — Sat, 06 Aug 2022 17:24:34 GMT

Hi @jayach, have tried as you suggested but it still does not work and continues to keep asking me to enter a password on the

pop. mail. yahoo. com

Regards

Re: stopped receiving emails to outlook on my pc even though I can access them manually at my sky.

jayach — Sat, 06 Aug 2022 17:45:59 GMT

Have you a good reason for using POP?

Generate another password, https://www.sky.com/sky-yahoo-mail/manage-apps and use the copy function on the page. Then when the password request occurs paste (ctrl+v) it in. hopefully that will save it away. (make sure you tick the "remember this password" box if there is one.