topic Re: Cannot log in.Message is we are upgrading our systems. in Email

An unknown error has occurred

scouselfc — Wed, 20 Jul 2022 13:23:19 GMT

An unknown error has occurred each time i log in !! any help it was working today but no joy

help

Re: An unknown error has occurred

Mark39 — Wed, 20 Jul 2022 14:10:53 GMT

Edited to add: just learned thay Sky are having some technical difficulties this afternoon, which may well account for the log in problem you're having.

Clear your browser cache and try again. Or try using your browser's incognito/privacy mode. Or try a different browser.

Cannot log in.Message is we are upgrading our systems.

Oddie2004 — Wed, 20 Jul 2022 14:18:22 GMT

I assume this is because of the hot weather affecting cables etc.Was fine until around 2pm today but seems to be affecting most of london and the south east according to outage website.Never seen this message before.Access to internet is fine but cannot access emails and all other sites are working ok.Thankyou.

Re: Cannot log in.Message is we are upgrading our systems.

Mark39 — Wed, 20 Jul 2022 14:24:02 GMT

No idea about the cause, but I do know Sky are having some technical difficulties this afternoon, which may well account for the log in problem you're having.

Re: Cannot log in.Message is we are upgrading our systems.

twilight+princess — Wed, 20 Jul 2022 14:28:11 GMT

Same for me. If Sky are upgrading their site hopefully it'll not take long.

Re: Cannot log in.Message is we are upgrading our systems.

Oddie2004 — Wed, 20 Jul 2022 14:58:12 GMT

Thankyou.Never seen a message they are upgrading their systems before so must be pretty serious.

Just have to be patient and wait until is sorted.

Re: An unknown error has occurred

caesarome — Wed, 20 Jul 2022 15:25:18 GMT

@scouselfc

I think your issue is related to this:

https://helpforum.sky.com/t5/Websites/We-re-experiencing-some-technical-issues/m-p/4054196#M9761

Re: Cannot log in.Message is we are upgrading our systems.

caesarome — Wed, 20 Jul 2022 16:09:42 GMT

I'm not sure it is to do with an update but there are some issues across the Sky network this afternoon that are seeing various services from On Demand TV and email by hit as per this:

https://helpforum.sky.com/t5/Websites/We-re-experiencing-some-technical-issues/m-p/4054196#M9761

Re: Cannot log in.Message is we are upgrading our systems.

Mark39 — Wed, 20 Jul 2022 15:38:23 GMT

@caesarome wrote:

I'm not sure it is to do with an update...

I agree - I doubt it's anything to do with an update. I suspect that's just a generic message which is displayed when Sky are restarting or recovering back end systems.