topic Re: Email password not recognised in Email

Email password not recognised

lincliff — Fri, 01 Jul 2022 09:24:40 GMT

I’m trying to access my emails and I get account error no password provided I’ve been to mail account settings and entered the password but no luck.

Re: Email password not recognised

jayach — Fri, 01 Jul 2022 09:35:55 GMT

What app/client are you using?

Re: Email password not recognised

lincliff — Fri, 01 Jul 2022 16:54:53 GMT

I’m using the mail app on an iPad and also iPhone se .

I can get my emails via Sky .com but not via the app ?

Re: Email password not recognised

caesarome — Fri, 01 Jul 2022 18:20:44 GMT

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

This is for your iPad and iphone only as you can continue to use your usual password to login to your online Sky email account at Sky.com

Re: Email password not recognised

Keefstank — Fri, 01 Jul 2022 21:28:17 GMT

Hi,

Same issues here. My sky email seems fine but my wife's, which is on a phone and a tablet comes up with an error prompting to input a password even though there is one which was working fine up until Monday. I have tried to reset through the sky app / website but it's telling me it doesn't recognise the email address? I have tried generating a new 16 digit password by same result. Any ideas?