topic Re: Not received any emails for past two weeks in Email

Not received any emails for past two weeks

drcymru — Wed, 15 Jun 2022 20:17:37 GMT

Hello

I'm writing this on behalf of my Mum. She's not recieved any emails on her sky account for the past two weeks (and she has been sent plenty). She's asked me (as the account payer) to see if I can find out what the matter might be.

I'm reasonably computer literate but live about 200 miles away from my mother.

Any help/ pointers etc. very gratefully recieved.

Thanks

Gareth (on behalf of Jill)

Re: Not received any emails for past two weeks

caesarome — Wed, 15 Jun 2022 21:20:24 GMT

How does your Mum access her emails @drcymru does she an app on your phone or PC perhaps or does she login to her online email account at Sky.com ?

Re: Not received any emails for past two weeks

jayach — Wed, 15 Jun 2022 23:41:41 GMT

Sky have recently started upgrading accounts so they require higher lever of authentication. (after quite a few months of not doing it)

If you are able to access her account here:https://skyid.sky.com/signin/email, but not via a client/app, then that is the problem.

If you let us know how she usually accesses her account, we can tell you the best way forward, but it will probably be using a generated app password, instead of her account password.

https://www.sky.com/sky-yahoo-mail/manage-apps

Re: Not received any emails for past two weeks

drcymru — Thu, 16 Jun 2022 19:16:27 GMT

Hello

I've managed a work around. She was accessing email via an app on her Ipad. I've manged to talk her through logging in through a browser and she now has up-to-date emails. (not bad for a 91 year old)

I'll try uninstalling and reloading app next time I'm there.

Thank you.

IGareth