topic Re: IMAP cannot connect to server effective 8 June in Email

IMAP cannot connect to server effective 8 June

Mikomotor — Thu, 09 Jun 2022 17:03:58 GMT

Hi. I've been able to use Sky / Yahoo email via Outlook 2007 for years without any problem. Effective 8 June, I can't receive emails with a message saying that IMAP can't get a secure connection to server. I've generated a new password a few times, but syill no joy. Can anyone shed light on what's going on?

Thanks.

Re: IMAP cannot connect to server effective 8 June

caesarome — Thu, 09 Jun 2022 18:30:23 GMT

After generaring the 16 digit password you then used this to replace the one you were using for your Sky email account ?

Re: IMAP cannot connect to server effective 8 June

Mikomotor — Thu, 09 Jun 2022 18:39:24 GMT

Yep. I was already using a 16 digit Sky PW so just generated a new one and replaced the old one. Since posting, I've also tried deleting / reinstalling my email account - but no luck. So I'm wondering if this is the end of the line for using an App as old as Outlook 2007. If it is, it would have been helpful to have some advance warning....

Re: IMAP cannot connect to server effective 8 June

caesarome — Thu, 09 Jun 2022 18:57:54 GMT

Are your server settings correct:

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

When installing the account again are you able to select it as a Yahoo one, or it this is what you were doing setting it as Other then using the generated password ?

Re: IMAP cannot connect to server effective 8 June

jayach — Thu, 09 Jun 2022 22:12:51 GMT

@Mikomotor wrote:
So I'm wondering if this is the end of the line for using an App as old as Outlook 2007. If it is, it would have been helpful to have some advance warning....

I'm still using Outlook 2003, no problems here.

Re: IMAP cannot connect to server effective 8 June

Mikomotor — Fri, 10 Jun 2022 18:06:01 GMT

Thanks - yes, server settings all good. No, when reinstalling in Outlook 2007 there's no option re. ' Yahoo / Other': you're just asked for email address, name, etc.

Re: IMAP cannot connect to server effective 8 June

Mikomotor — Fri, 10 Jun 2022 18:11:20 GMT

Thanks Jayach - that's really helpful to know.

From what I can gather in various on-line discussions, if resetting PW and reinstalling account don't work, the last resort is something to do with purging .ost files which I think is something linked to use of IMAP as opposed to POP3. That looks way above my paygrade, so I'll need to contact my local computer expert to take a look for me!

Re: IMAP cannot connect to server effective 8 June

jayach — Sat, 11 Jun 2022 12:28:22 GMT

Although I am using Outlook 2003, I am using it with POP, because I have multiple email addresses, and that is the only way I can get all the emails in the same inbox.

As long as all your emails are online at https://skyid.sky.com/signin/email, It should be possible to just delete the OST file, as it should rebuild it when it finally connects.

If you do get someone to look at it, make sure they're aware that Outlook needs the generated password and not the account password. Not everyone will be aware of that fact.

In the meantime perhaps try using Thunderbird, it is very similar to Outlook, and is free. It will work happily with your account password as it is compatible with the latest authentication protocols that Yahoo use. Thunderbird — Make Email Easier. — Thunderbird

Re: IMAP cannot connect to server effective 8 June

Mikomotor — Sun, 12 Jun 2022 10:08:03 GMT

Many thanks - very helpful!

Re: IMAP cannot connect to server effective 8 June

GurnamKaur — Thu, 16 Feb 2023 14:33:14 GMT

Thanks have spent hours trying to sort this .