https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386297#M110934 <P>In your image, the "next" option is greyed out, which presumably means it's unhappy about your email address.</P><P>I don't have a Mac to compare, but are you following the instruction here:</P><P><A href="https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail" target="_blank">Accessing your Sky Yahoo Mail | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jayach_0-1791144797012.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/120630iA68F9C239777AD46/image-size/large?v=v2&amp;px=999" role="button" title="jayach_0-1791144797012.png" alt="jayach_0-1791144797012.png" /></span></P><P>&nbsp;</P> Sun, 04 Oct 2026 20:14:25 GMT jayach 2026-10-04T20:14:25Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385913#M110920 <P>had to change my Sky password and now not getting my emails on my MacBook anymore. Tried deleting the account and setting up again but can't get past the first screen. Type my email and hit next and nothing happens. OS Big Sur&nbsp;</P> Sun, 04 Oct 2026 08:08:01 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385913#M110920 Kemes 2026-10-04T08:08:01Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385920#M110921 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-04 at 09.15.51.png"><img src="https://helpforum.sky.com/skins/images/17F095B8125C4C0DD8BC77BFF3B9E1DE/responsive_peak/images/image_rejected.gif" alt="Screenshot 2026-10-04 at 09.15.51.png" /></span></P><P> </P> Sun, 04 Oct 2026 08:17:59 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385920#M110921 Kemes 2026-10-04T08:17:59Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385923#M110922 <P>Can't get past this screen. Also tried "adding a new account" rather than using the yahoo link but also errors&nbsp;</P> Sun, 04 Oct 2026 08:19:00 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5385923#M110922 Kemes 2026-10-04T08:19:00Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386273#M110931 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2771311">@Kemes</a>&nbsp;</P><P>You image is not showing, possibly because it shows personal info. could you repost with any personal info obscured</P><P>Are you using the Apple Mail app?</P> Sun, 04 Oct 2026 19:28:28 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386273#M110931 jayach 2026-10-04T19:28:28Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386288#M110932 <P>Thanks for the reply.&nbsp;<BR />yes Mac mail.&nbsp;<BR />pic attached again&nbsp;</P> Sun, 04 Oct 2026 19:50:00 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386288#M110932 Kemes 2026-10-04T19:50:00Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386290#M110933 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-04 at 09.15.51.png" style="width: 924px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/120629i182DBBF6F1217FB4/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2026-10-04 at 09.15.51.png" alt="Screenshot 2026-10-04 at 09.15.51.png" /></span></P><P> </P> Sun, 04 Oct 2026 19:50:55 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386290#M110933 Kemes 2026-10-04T19:50:55Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386297#M110934 <P>In your image, the "next" option is greyed out, which presumably means it's unhappy about your email address.</P><P>I don't have a Mac to compare, but are you following the instruction here:</P><P><A href="https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail" target="_blank">Accessing your Sky Yahoo Mail | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jayach_0-1791144797012.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/120630iA68F9C239777AD46/image-size/large?v=v2&amp;px=999" role="button" title="jayach_0-1791144797012.png" alt="jayach_0-1791144797012.png" /></span></P><P>&nbsp;</P> Sun, 04 Oct 2026 20:14:25 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386297#M110934 jayach 2026-10-04T20:14:25Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386299#M110935 <P>The email address is correct and working on my iPhone. It was working on the MacBook and only stopped working because I had to change my password.&nbsp;<BR />the Next button goes greyed out if I put user name or number in, as well</P><P>&nbsp;</P><P>so frustrating&nbsp;</P> Sun, 04 Oct 2026 20:18:29 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386299#M110935 Kemes 2026-10-04T20:18:29Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386356#M110936 <P>I'm not an Apple user, but changing your password shouldn't stop apps using modern authentication (OAuth) from working, presumably you didn't need to update it on the iPhone?</P><P>Did you follow the exact steps in the Sky help article?</P><P>Can you log in here&nbsp;<A href="https://sky.com/signin/email/" target="_blank">https://sky.com/signin/email/</A>&nbsp;with your new paswword?</P> Sun, 04 Oct 2026 22:40:46 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386356#M110936 jayach 2026-10-04T22:40:46Z https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386476#M110940 <P>I had to update on the phone but worked straight away.&nbsp;<BR />I can view the emails on the web platform but just trying to get it working again in Mac Mail.&nbsp;<BR /><BR /><BR /></P><P>thanks&nbsp;</P> Mon, 05 Oct 2026 09:06:12 GMT https://helpforum.sky.com/t5/Email/Can-t-get-emails-on-macbook/m-p/5386476#M110940 Kemes 2026-10-05T09:06:12Z