topic Re: Password incorrect message, can't change ! in Email

Password incorrect message, can't change !

blackcat62 — Tue, 01 Sep 2026 17:32:19 GMT

Up to a week ago my password was fine, now getting an incorrect password, although it is correct! yesterday had enough and rang sky as I can not remember my memorable date? Spend 90 minutes on the phone with 5 different 'agents' all asking the same questions over and over again, like pass the parcel! finally they stated can't help, talk to yahoo! which is useless info and nothing to do with them. Tried again today, after the second person stated I will change your password for you, yipee! so we went through all the checks again, he said it is changed for you now, well quess what still not changed, still incorrect, yes I have tried manually typing it, still no joy! this is 7 hours after he 'changed the password' I have had this email account for over 20+ years, it has a lot of bills, contacts etc. So need access asap as beginning of the month and all the emails for bills etc will be arriving and also can not sign in to quite a few programmes as they require OTP on that email . Very frustrated that you can not actually talk to somebody who isn't reading from a script or playing pass the parcel with you to clock up their taken calls. Is the best Sky has to offer now, paying them over £2k a year, sorry for the rant, but much easier when there was a nice person in Scotland to talk to and actually sort your problem out for you!!!

Re: Password incorrect message, can't change !

caesarome — Tue, 01 Sep 2026 19:21:07 GMT

@blackcat62 wrote:

Up to a week ago my password was fine, now getting an incorrect password, although it is correct!

Lets start from the beginning, so how do you acecss your emails, are you logging into the Sky website or using an app like Outlook ?

Re: Password incorrect message, can't change !

blackcat62 — Thu, 03 Sep 2026 07:37:16 GMT

Hi I am using a desktop (windows) and I either go through Sky or Yahoo, more Yahoo lately as Sky has been a pain. Email was working fine up to a week ago, I use it daily, then logged in as normal, password incorrect? checked it was correct, left it awhile as I know emails get gremlins when sky tinker around with it.!! tried for days. Tried to change password, can not remember memorable date, because I dont actually remember putting one in, but I got a recovery code! The rest is above what happened next. 24 hours later and the supposed agent who changed my password didn't [language removed]! So I still can't access my account and back to square one.

Moderator note: language removed

Re: Password incorrect message, can't change !

Mark39 — Wed, 02 Sep 2026 08:27:30 GMT

@blackcat62 wrote:

Hi I am using a desktop (windows) and I either go through Sky or Yahoo, more Yahoo lately as Sky has been a pain.

Do you mean your log in via either the Sky or Yahoo website? What error message do you see when you try logging in here: www.sky.com/signin/email

@blackcat62 wrote:

24 hours later and the supposed agent who changed my password didn't, LYING TOAD! So I still can't access my account and back to square one.

To be fair, Sky advisers can't change your password. All they can do is reset it to,enable you to enter a new one.

Re: Password incorrect message, can't change !

jayach — Wed, 02 Sep 2026 13:57:35 GMT

@blackcat62 wrote:
but I got a recovery code!

Could you tell us more about this recovery code.

Re: Password incorrect message, can't change !

blackcat62 — Thu, 03 Sep 2026 07:39:43 GMT

Hello, thank you for replies, you are correct, [language replaced] was not 'allowed' to change my password! Anyway after a few phone calls I got lucky and was transferred to a lovely chap in Scotland, who reset my memorable date allowing me to change my password, took all of 10 minutes max. This is how it used to be, not like the 'pass the parcel' agents they are using overseas who must be basically ripping them off, logging hundreds of calls and actually doing nothing, apart from frustrating all Sky customers!

Moderator note: language removed