topic Re: Remove 2 factor authentication in Email

Remove 2 factor authentication

Richyk — Fri, 28 Aug 2026 07:42:31 GMT

I am trying to access my emails after moving to a different country . It wants to send a 6 figure number by text which I can not access. Please help.

Mark39 — Fri, 28 Aug 2026 07:54:49 GMT

@Richyk Sky are aware of the problem for those without a UK/ROI mobile number and will be able to help if you contact them.

Richyk — Fri, 28 Aug 2026 09:05:53 GMT

I can't contact them because it just states a number to call. Do you know if there is an email address for customer services?

kindest regards.

caesarome — Fri, 28 Aug 2026 09:08:56 GMT

There is no email address but they can be contacted via social media as there are a couple of links at the bottom of this page.

Richyk — Tue, 01 Sep 2026 05:56:32 GMT

Not able to help at all.

email address is now completely useless.

Mark39 — Tue, 01 Sep 2026 07:07:05 GMT

@Richyk if you've spoken to Sky to no avail, I'd suggest raising a formal complaint. We know Siy can help you with this.