topic Re: Sky email: not receiving password reset type emails in Email

Sky email: not receiving password reset type emails

LWSky — Sun, 23 Aug 2026 08:14:10 GMT

Hi. I've tried to do 2 password resets on 2 different websites in the last 24 hours and the password reset emails have not been arrived into my sky account mailbox. I've checked my junk and spam, tried doing a search across my mailbox but they are not there. I searched the Internet for a fix but some I can't seem to find the options when I log in through a browser to check such as blocks and filters. Any ideas?

Re: Sky email: not receiving password reset type emails

caesarome — Sun, 23 Aug 2026 08:43:54 GMT

@LWSky wrote:

but some I can't seem to find the options when I log in through a browser to check such as blocks and filters. Any ideas?

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters

Re: Sky email: not receiving password reset type emails

jayach — Sun, 23 Aug 2026 13:20:51 GMT

Reply deleted, I misunderstood the OP's query.

Re: Sky email: not receiving password reset type emails

LWSky — Sun, 23 Aug 2026 14:07:19 GMT

I've tried logging in via Chrome and Samsung browser and neither give me the option of 'more settings' within settings.

Re: Sky email: not receiving password reset type emails

jayach — Sun, 23 Aug 2026 14:16:50 GMT

Are you using a phone or tablet? It need to be done on a desktop, or use "desktop mode" in a mobile browser.

It is most unlikely that password reset emails are blocked, blocking only really refers to email addresses.