topic Re: 16 digit code deleted and can't regenerate in Email

16 digit code deleted and can't regenerate

Anonymous — Sun, 16 Aug 2026 16:15:47 GMT

I have had sky email for too many years to count. I have always used Mozilla Thunderbird for my emails on my laptop so that I can do essential housekeeping to manage my emails in to logical folders.

I won't bore you with the details but this week I have had an issue that resulted in deleting the 16 digit code. When I go through to the link

https://www.sky.com/sky-yahoo-mail/manage-apps

I get the following error message:

Sorry, something seems to have gone wrong. Please check your connection and try again later.

I have received this error message for the last week. I am going round in circles.

Can anyone help me to access my emails on Thunderbird?

TIA

Re: 16 digit code deleted and can't regenerate

caesarome — Sun, 16 Aug 2026 16:20:46 GMT

@Anonymous

The ability to generate the 16 digit password has for unknown reasons been removed again so if you do not have access to the one you had already created (as it should still work) can you try your usual password to see if it will now work ?

Re: 16 digit code deleted and can't regenerate

Anonymous — Sun, 16 Aug 2026 16:23:00 GMT

Can't quite believe it but after an hour on the phone to Sky, who couldn't resolve or, indeed, understnad what I was talking about, I have found an answer on another thread.

Here is the resolution:

on account settings in Thunderbird ensure OATH2 compliant authentication settings are set.

Then thunderbird took me to the relevant pop up to set up.

Re: 16 digit code deleted and can't regenerate

caesarome — Sun, 16 Aug 2026 16:23:44 GMT

Nice one, so you have it working now ?