topic Re: Error message on update phone details in Email

Error message on update phone details

LisaC222 — Thu, 30 Jul 2026 06:38:21 GMT

I need to change my phone number details but when I access my details there is an error message like this attached

Re: Error message on update phone details

LisaC222 — Thu, 30 Jul 2026 06:39:20 GMT

Also. My 2-step Authenticator is not on so it's not that.

Re: Error message on update phone details

caesarome — Thu, 30 Jul 2026 08:43:48 GMT

@LisaC222

Are you able to do it via this link:

https://www.sky.com/mydetails/account-info

Re: Error message on update phone details

Mark39 — Thu, 30 Jul 2026 08:54:55 GMT

@LisaC222 for clarity, does this have anything to do with Sky Yahoo Mail - which is the forum you've posted in? Or is it simply your account contact details you're trying to change?

If you're using a browser,, as it seems from your screenshot, close all Sky websites and clear your browser cache, then try again.