https://helpforum.sky.com/t5/Email/Email-access-via-2-step-verification-and-an-incorrect-unused-mobile-number/m-p/5321246#M109976 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732711">@DC5</a>&nbsp;</P> <P>Do you see this option at the bottom of the "we are sending you a code" page:</P> <P>&nbsp;</P> <P>"Use a different number" option at the bottom of the 2FA page ?</P> <P>&nbsp;</P> <P>If you don't then you will have to call Sky about this as it might take a little while to get your number updated.</P> Fri, 17 Jul 2026 11:21:30 GMT caesarome 2026-07-17T11:21:30Z https://helpforum.sky.com/t5/Email/Email-access-via-2-step-verification-and-an-incorrect-unused-mobile-number/m-p/5321237#M109975 <P>I have been using sky email on my laptop for many years and now i cant log in as it requires a 2 step verification.&nbsp; The mobile number that was used is now not in use</P> Fri, 17 Jul 2026 11:11:03 GMT https://helpforum.sky.com/t5/Email/Email-access-via-2-step-verification-and-an-incorrect-unused-mobile-number/m-p/5321237#M109975 DC5 2026-07-17T11:11:03Z https://helpforum.sky.com/t5/Email/Email-access-via-2-step-verification-and-an-incorrect-unused-mobile-number/m-p/5321246#M109976 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732711">@DC5</a>&nbsp;</P> <P>Do you see this option at the bottom of the "we are sending you a code" page:</P> <P>&nbsp;</P> <P>"Use a different number" option at the bottom of the 2FA page ?</P> <P>&nbsp;</P> <P>If you don't then you will have to call Sky about this as it might take a little while to get your number updated.</P> Fri, 17 Jul 2026 11:21:30 GMT https://helpforum.sky.com/t5/Email/Email-access-via-2-step-verification-and-an-incorrect-unused-mobile-number/m-p/5321246#M109976 caesarome 2026-07-17T11:21:30Z