topic Re: two step verification in Email

two step verification

nm556 — Thu, 09 Jul 2026 15:41:16 GMT

i am trying to log in to my emails it comes up with set up two- step verification. its says enter your phone number but it automatically has +44 in and On trying wont let me change it to +34.

i live in spain and have a spanish phone number i have check all personal details and they are correct.

so obviously i can not receive a code because the area code is wrong.

it does not give me an option to cancel the verifiation.

i have asked questions on the robot and got no where. i need to access my emails????

Please help!

Re: two step verification

Mark39 — Thu, 09 Jul 2026 15:48:31 GMT

@nm556 best thing to do is contact Sky. They are aware of the issue with non UK/ROI mobile numbers.

Re: two step verification

caesarome — Thu, 09 Jul 2026 15:54:00 GMT

@nm556 wrote:

i need to access my emails????

You could try using an app instead of logging into the Sky website, if you do select Yahoo as the provider.

Re: two step verification

nm556 — Thu, 09 Jul 2026 16:08:34 GMT

i have googled to find a phone number with no joy ive put in customer services

any other numbers?

Re: two step verification

nm556 — Thu, 09 Jul 2026 16:09:48 GMT

i wouldn"t know how to do that?

Re: two step verification

caesarome — Thu, 09 Jul 2026 16:11:57 GMT

@nm556

What device do you use to access your emails on as it might contain an email app that you can use to setup to access your emails.

Re: two step verification

nm556 — Thu, 09 Jul 2026 16:17:48 GMT

my lap top is far to old for that. my phone is ok but in spain you have a digital certificate on your laptop which is why i need to get to my email on that. i just need to ring sky!!

Re: two step verification

Mark39 — Thu, 09 Jul 2026 16:24:03 GMT

@nm556 clicking on the 'still need help' button in Sky's guide here leads to a phone number - but I'm not sure whether it works from outside the country: https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Re: two step verification

caesarome — Thu, 09 Jul 2026 16:27:03 GMT

@nm556

Try the number shown here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715