topic Re: Adding telephone no to 2-step verification? in Email

Adding telephone no to 2-step verification?

Gozza+T — Wed, 05 Jul 2023 17:32:51 GMT

I recently set up the 2-Step verification on my Sky Yahoo Mail - but have only been able to add my own mobile number - my wife needs access to it butI'm unable to add her mobile number too. Its a hassle having to ask me for the code evry time she wants to use it. I've tried searching for a fix but the screen shots do not appear to match my Security page format. Getting really frustrated as unabe to contact Yahoo and FAQ's are no good. Anyone know how?

Re: Adding telephone no to 2-step verification?

Mark39 — Wed, 05 Jul 2023 18:45:37 GMT

Is your wife using your email account? If so, I don't think there's anything more you can do.

Re: Adding telephone no to 2-step verification?

jayach — Thu, 06 Jul 2023 00:13:12 GMT

It's very strange, but until recently Sky have not supported 2FA.,

But I think the assumption is an email address is "owned" by one person.

If you are trying t share the same email address, that is probably not catered for.

Edit:

It is really strange, for years we have had complaints that 2FA wasn't available,

Now it is, and immediately we have complaints that there is only one second factor available.

You couldn't make it up.

Re: Adding telephone no to 2-step verification?

Mark39 — Thu, 06 Jul 2023 08:36:13 GMT

@jayach wrote:

Edit:

It is really strange, for years we have had complaints that 2FA wasn't available,

Now it is, and immediately we have complaints that there is only one second factor available.

You couldn't make it up.

Sadly predictable....🙂

Re: Adding telephone no to 2-step verification?

Gozza+T — Thu, 06 Jul 2023 15:51:33 GMT

Thanks all - @Mark39 @jayach just really frustrating thats there doesn't appear to be an easy fix to this. Appreciate that increased security is a positive but I can't be the only one that shares an email address for simplicity sake and to have only one mobile no. to receive a code is bonkers. Surely they can initiate a fix for this!!!!

Re: Adding telephone no to 2-step verification?

Pat9991 — Fri, 26 Jun 2026 14:48:10 GMT

My husband and I both use the same email too, I keep cancelling the 2step verification but it keeps getting set up again without us turning it on, I can understand that they want us to use it but why can't we enter more phone numbers, it would make things so much easier. Some people have more than one phone anyway and would want the code going to all their phones in order to access their email.

Re: Adding telephone no to 2-step verification?

Mark39 — Fri, 26 Jun 2026 14:54:30 GMT

@Pat9991 the email account is owned only by the accountholder, even if it's informally used by others. It's only to the mobile number authorised by the accountholder that Verification Codes are sent.

Now might be the time to set up individual accounts, albeit the new one can't be with Sky.