topic Re: Turn off two step verification in Email

Turn off two step verification

Craig-D — Wed, 24 Jun 2026 19:03:56 GMT

I seem to have inadvertently asked for a two step verification. I do not want one as it is really very inconvenient. I have gone to try to remove it but not getting any option, just whether I want to change my verification number.

Re: Turn off two step verification

Mark39 — Wed, 24 Jun 2026 19:04:44 GMT

@Craig-D that's right, I'm afraid. Sky have made it mandatory (again).

Re: Turn off two step verification

Craig-D — Wed, 24 Jun 2026 19:21:58 GMT

Thanks for getting back. Frankly, that is useless. Not you I hasten to add, you have been very helpful.

The two step really doesn't work for me at all. I will have to ring up tomorrow and have a moan. Thanks again.

Re: Turn off two step verification

caesarome — Wed, 24 Jun 2026 19:33:53 GMT

What do you mean by it doesn't really work for you, are you not getting the verification texts ?

Re: Turn off two step verification

Craig-D — Wed, 24 Jun 2026 19:38:20 GMT

My Sky email account is used by a couple of people, my wife and me. My wife will log into our PC and if she tries to get into emails she will now have to ask me for a verification code sent to my phone.

I use the PC or my phone and it's annoying for me anyway, without the additional hassle my wife will have when she tries.

Re: Turn off two step verification

Craig-D — Wed, 24 Jun 2026 19:39:09 GMT

I get the verification texts, I just don't want them!

Re: Turn off two step verification

nellietrouble — Wed, 24 Jun 2026 20:27:06 GMT

I'm not getting verification texts so I am locked out of my emails

Re: Turn off two step verification

Mark39 — Wed, 24 Jun 2026 20:33:39 GMT

@nellietrouble when you've entered your username and password, the next screen shows the last three digits of the mobile number the Verification Code will be sent to. Are they from your mobile number?

Re: Turn off two step verification

jayach — Thu, 25 Jun 2026 00:15:06 GMT

@Craig-D wrote:
My Sky email account is used by a couple of people, my wife and me. My wife will log into our PC and if she tries to get into emails she will now have to ask me for a verification code sent to my phone.
I use the PC or my phone and it's annoying for me anyway, without the additional hassle my wife will have when she tries.

If you/your wife uses an app/client (not a browser) to access the emails on the PC, once set up.. it will no longer require verification codes.

Re: Turn off two step verification

nellietrouble — Thu, 25 Jun 2026 05:03:44 GMT

It asks me to put my mobile number on. Which I do. But no codes are sent to my mobile. It says if I dont receive a code to go to Manage Two step verification in my sky account, but that won't open.

I got into it fine on Monday and haven't requested a two step verification on my account

Re: Turn off two step verification

mikegee18 — Thu, 02 Jul 2026 12:46:48 GMT

me to i dont get the verification code on my phone so im locked out

Re: Turn off two step verification

caesarome — Thu, 02 Jul 2026 12:52:24 GMT

@mikegee18

Is the last 3 numbers shown on the screen correct for your mobile number, if it is have you checked the spam folder of your messaging app ?

Re: Turn off two step verification

mikegee18 — Thu, 02 Jul 2026 12:55:16 GMT

yes i have i dont get the txt on my phone thx

Re: Turn off two step verification

mikegee18 — Thu, 02 Jul 2026 12:59:21 GMT

now for some reason it did come thru thx for youre help