topic Re: PASSWORD GENERATOR in Email

PASSWORD GENERATOR

russthomas3 — Mon, 22 Jun 2026 10:51:18 GMT

I had to reinstall windows and now trying to set up the Sky email in Outlook.

Previously had to get a 16 digit password from the sky password generator but every time i try to get on it says 'Sorry, something seems to have gone wrong. Please check your connection and try again later.'

This has been going on for 3 weeks now.

An i doing something wrong or has the system changed?

Any advise will be most appreciated.

Re: PASSWORD GENERATOR

caesarome — Mon, 22 Jun 2026 12:11:03 GMT

@russthomas3

Is that happening if you use this link:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: PASSWORD GENERATOR

jayach — Mon, 22 Jun 2026 13:17:36 GMT

@russthomas3 wrote:
I had to reinstall windows and now trying to set up the Sky email in Outlook.

What version of Outlook are you trying to use?

The latest version, New Outlook desn't require a generated password, only Classic Outlook does.

The password generator is working O.K. for me, so try clearing cache/cookies in your browser, or use a different browser and try again.

Re: PASSWORD GENERATOR

russthomas3 — Mon, 22 Jun 2026 15:53:47 GMT

Hi,

It's classic.

Re: PASSWORD GENERATOR

russthomas3 — Mon, 22 Jun 2026 15:55:00 GMT

Yes it is.

Re: PASSWORD GENERATOR

caesarome — Mon, 22 Jun 2026 16:19:32 GMT

@russthomas3

Did you try clearing your browsers cache andc ookies or even try using a different web browser ?

Re: PASSWORD GENERATOR

russthomas3 — Mon, 22 Jun 2026 16:25:40 GMT

Yes. Tried both. Not even working when i try on my mobile.

Re: PASSWORD GENERATOR

jayach — Mon, 22 Jun 2026 22:01:02 GMT

I've tried it myself, and am getting the same error.

It may be a temporary error, or possibly Sky have decided to remove the facility.

It may be worth you using the New Outlook whilst waiting for the generator to start working,

Re: PASSWORD GENERATOR

FITZSURFY77 — Tue, 23 Jun 2026 10:04:11 GMT

See the "Good to know" section on this webpage:

Accessing your Sky Yahoo Mail | Sky Help | Sky.com | Sky Help | Sky.com

Looks like they've withdrawn facility to get email app passwords!

Re: PASSWORD GENERATOR

russthomas3 — Tue, 23 Jun 2026 11:44:18 GMT

Thanks for that. Most appreciated.