topic Re: Email unknown error can't sign in in Email

Email unknown error can't sign in

C-MARSDEN — Wed, 17 Jun 2026 09:12:53 GMT

Is there a problem with yahoo email

Accessing Sky/Yahoo email on laptop

LFrost — Tue, 16 Jun 2026 11:47:31 GMT

Today when I try to log on to Sky email on my laptop, I get the message 'An unknown error has occurred'. Why?

Re: Accessing Sky/Yahoo email on laptop

jayach — Tue, 16 Jun 2026 12:26:27 GMT

If we knew, it wouldn't be an unknown error.

Try clearing cache and cookies in your browser, or try a different browser.

Re: Accessing Sky/Yahoo email on laptop

Ted845 — Tue, 16 Jun 2026 16:17:32 GMT

I've had the same this afternoon, for no apparent reason - using the same log in link I've been using for ages.

Cache clear didn't resolve the issue, but I was able to access email using the main Sky.com website, logging in and going to the Yahoo Mail option.

My guess is they're having some sort of technical problem this afternoon, it seems to happen every so often.

Re: Accessing Sky/Yahoo email on laptop

Mark39 — Tue, 16 Jun 2026 16:26:15 GMT

@Ted845 not seeing any issue here, using this direct link: www.sky.com/signin/email

Edited to add: aha - using the direct link above now takes me to Yahoo Mail, not Sky. Was ok earlier. Will check for a cookies issue.

Edited to add further: clearing cookies fixed it.

Re: Accessing Sky/Yahoo email on laptop

LFrost — Tue, 16 Jun 2026 17:20:33 GMT

Seems to be OK again now - thanks for replying

Re: Accessing Sky/Yahoo email on laptop

Ted845 — Wed, 17 Jun 2026 09:14:05 GMT

I've had this again this morning after it worked perfectly later yesterday and again first thing this morning. Very random.

Clearing the cache has resolved this time, let's hope this doesn't become a regular occurrence as it's really irritating (albeit not the end of the world!)

Re: Email unknown error can't sign in

caesarome — Wed, 17 Jun 2026 09:14:50 GMT

@C-MARSDEN

Try clearing your browsers cashe and cookies then close and reload it as you might then find you can get logged in.

Re: Email unknown error can't sign in

jsderbyshire — Wed, 17 Jun 2026 09:23:05 GMT

Same problem this am. Tried clearing and still same.

Re: Email unknown error can't sign in

Mark39 — Wed, 17 Jun 2026 09:26:11 GMT

@jsderbyshire did you close all sky.com websites first, before clearing your cache?

Re: Email unknown error can't sign in

S.A.T. — Wed, 17 Jun 2026 09:26:24 GMT

same here...."unknown error" what does that mean ?

Re: Email unknown error can't sign in

Mark39 — Wed, 17 Jun 2026 09:28:31 GMT

@S.A.T. wrote:

same here...."unknown error" what does that mean ?

It means the reason for the error isn't known.....

Re: Email unknown error can't sign in

Ted845 — Wed, 17 Jun 2026 09:29:22 GMT

There must be a problem at Sky/Yahoo. On a different thread I had this yesterday without obvious reason, then again this morning.

clearing my cache worked and allowed me to log in, but multiple people reporting the same thing indicates (to me at least!) a wider problem. This is unlikely to be a coincidence imho...

Re: Email unknown error can't sign in

caesarome — Wed, 17 Jun 2026 09:31:20 GMT

@Ted845 wrote:

This is unlikely to be a coincidence imho...

I agree but at least there is this (possibly temporary) fix.

Re: Email unknown error can't sign in

KF65 — Wed, 17 Jun 2026 09:46:09 GMT

I have the same problem. Anyone advise please?

Re: Email unknown error can't sign in

Mark39 — Wed, 17 Jun 2026 09:59:31 GMT

@KF65 see the earlier replies.

Re: Email unknown error can't sign in

Anne123 — Wed, 17 Jun 2026 10:02:21 GMT

Having same problem unknown error while trying to access my email

Re: Accessing Sky/Yahoo email on laptop

Tropoman — Wed, 17 Jun 2026 10:03:23 GMT

Got the 'Unknown Error' message too on my desktop PC, but coulld do so on my Android phone. Cleared cache as advised here (thanks!), and now OK.

Re: Email unknown error can't sign in

Mark39 — Wed, 17 Jun 2026 10:04:50 GMT

@Mark39 wrote:

@KF65 see the earlier replies.

@Anne123 same applies....

Re: Accessing Sky/Yahoo email on laptop

LFrost — Wed, 17 Jun 2026 10:19:52 GMT

Yes, it's back again as a problem on my laptop today too using Google. Tried Microsoft Edge and got this message:

Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later.

Reference #11.4b847b5c.1781691203.59da76f9

https://errors.edgesuite.net/11.4b847b5c.1781691203.59da76f9