topic Sky is a joke in Email

No mobile

Patches11 — Wed, 27 May 2026 20:15:59 GMT

Changed to two step, but I've no mobile phone

sky has to let you change to landline, it doesnt

sky needs to open chat. It hasnt

not spending hours on hold with no talk plan

hope chats available tomorrow

Re: No mobile

Brill+Gill — Thu, 28 May 2026 09:39:03 GMT

Hi @Patches11, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Come on

Patches11 — Thu, 28 May 2026 10:07:54 GMT

Come on sky, fix it

we don't all have mobile phones, change it so that we can add a landline, you've had days

Sky is a joke

Patches11 — Wed, 03 Jun 2026 23:10:28 GMT

Don't have a mobile, can't e-mail sky, to change it to landline, can't complain or chat. Just this or long wait on phone you don't have. Why

Re: Sky is a joke

Daniel0210 — Thu, 04 Jun 2026 06:53:15 GMT

@Patches11

What happened with the chat invite that was arranged for you?

Re: Sky is a joke

Mark39 — Thu, 04 Jun 2026 07:08:27 GMT

@Patches11 mandatory use of 2 step login was withdrawn several days ago. So you can use your Recovery Code to turn off 2 step login and you won't be forced to set it up again.