https://helpforum.sky.com/t5/Email/Lost-recovery-code-and-new-telephone-number/m-p/5287885#M108881 <P>Iv lost the recovery code and have a new telephone number, my email is still logged in on my phone so I'm still getting my emails, I'm about to get a new phone though so I'll lose access to the email account with the number registered been a old one, how can I update the number?</P> Mon, 01 Jun 2026 13:12:38 GMT Woodyj1991 2026-06-01T13:12:38Z https://helpforum.sky.com/t5/Email/Lost-recovery-code-and-new-telephone-number/m-p/5287885#M108881 <P>Iv lost the recovery code and have a new telephone number, my email is still logged in on my phone so I'm still getting my emails, I'm about to get a new phone though so I'll lose access to the email account with the number registered been a old one, how can I update the number?</P> Mon, 01 Jun 2026 13:12:38 GMT https://helpforum.sky.com/t5/Email/Lost-recovery-code-and-new-telephone-number/m-p/5287885#M108881 Woodyj1991 2026-06-01T13:12:38Z https://helpforum.sky.com/t5/Email/Lost-recovery-code-and-new-telephone-number/m-p/5287896#M108882 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697178">@Woodyj1991</a>&nbsp;changing your mobile number for 2 step login can only be done either by using your Recovery Code or via the Online Account Manager which involves a Verification Code first being sent to the existing number.</P> <P>&nbsp;</P> <P>Neither of those is going to work for you, so you'll have to call Sky and ask them to turn off 2 step login on your behalf.</P> Mon, 01 Jun 2026 13:23:25 GMT https://helpforum.sky.com/t5/Email/Lost-recovery-code-and-new-telephone-number/m-p/5287896#M108882 Mark39 2026-06-01T13:23:25Z